Manager, Branch

Description Purpose Create and lead a highly effective team to achieve branch goals in sales, service, customer satisfaction, and cost control. The Area/Branch Manager ensures operational excellence by recruiting, developing, and motivating branch employees, executing strategic plans, and delivering exceptional customer experiences.

Key Contributions Lead and develop branch teams to achieve sales, service, and customer retention objectives. Drive branch sales performance through strategic planning, coaching, and execution. Oversee recruiting, hiring, onboarding, and ongoing training for all branch employees. Manage branch financial performance, including P&L, production targets, and inventory control.

Provide field leadership to ensure service quality, safety, and regulatory compliance. Resolve escalated customer issues and ensure timely, effective resolution. Partner with HR on employee relations, performance management, and attendance. Ensure branch assets—including fleet, equipment, and tools—are safe, compliant, and operational.

Oversee payroll accuracy, expense management, and adherence to pricing and sales policies. Ensure full compliance with state, federal, and company policies and procedures. Coach and develop direct reports to build a strong succession pipeline. Success Metrics Consistently Meet weekly and monthly sales, route completion, and customer retention targets.

Resolve =95% of customer complaints and service issues within 48 hours. Maintain =98% accuracy across all management workflows, documentation, accountability, and compliance reporting. Maintain =97% first-time service resolution, =2% repeat services, zero repeat quality escalations, and =98% fleet and inventory readiness.

Achieve 96% safety rating score. Growth Impact Accelerates revenue capture by driving sales and reducing service gaps. Protects compliance through accurate documentation, background checks, and adherence to hiring and safety standards. Drives scalability by building efficient, repeatable processes for high-volume, field-based operations.

Strengthens culture and retention by ensuring hiring quality, responsiveness, and positive team engagement. Capabilities & Strengths Collaboration & Communication: Builds trust with team members and customers through clear, effective communication and partnership. Problem-Solving & Decision-Making: Demonstrates sound judgment in resolving customer and operational issues, and adapts to changing priorities.

Leadership & Cultural Alignment: Provides in-the-field leadership, models company values, and fosters a culture of safety, compliance, and excellence.

Requirements

Required Qualifications High School diploma or equivalent with 5 years of proven driving experience. Minimum of 5 years’ experience in service industry and/or sales management, P&L Management. Ability to pass a seven-year criminal background check, substance abuse testing, and three-year motor vehicle report.

Preferred Qualifications

General Household Pest and Rodent Control License or Pest Control Operator Certification. Experience in multi-state, high-growth, or field-based environments. Advanced knowledge of pest control industry practices, safety, and compliance.