IT Service Desk Analyst

The Service Desk Analyst is responsible for proper prioritization, logging, and troubleshooting of all incoming requests for support from internal and external users via phone, email and chat in a pleasant and professional manner. This position will perform troubleshooting of all Ashley developed applications and websites, all operating systems, other commercially developed software, and hardware.

The Service Desk Analyst will adhere to the company computer usage policy, systems development standards and other company and departmental policies and processes.