Customer Services Specialist

Job Title: Customer Service Advisor Location: Stoke Poges Contract Length: 1 year (Maternity Cover) Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is currently recruiting for a Customer Service Advisor – Core Team. This role is essential for delivering a professional, timely and high-quality service to both internal and external customers.

Job Purpose Working within a team of 8 as part of a wider Customer Services function, you will handle high volumes of inbound calls and customer emails. This is a key frontline role, supporting customers, maintaining service standards and contributing to continuous improvement across the operation.

Responsibilities

Handle customer enquiries via telephone and email accurately and within agreed service levels Process contract activities including transfers, contract queries and refunds Maintain accurate and up-to-date customer records Effectively manage switchboard calls and route customers appropriately Support the team during peak periods by sharing workload and taking additional calls Identify and support process improvements alongside Team Leaders Work in line with industry regulations and internal policies About You Experience in Asset Financials Proven experience delivering excellent customer service by phone and email Experience in a high-volume customer service environment (financial services or B2B desirable) Strong communication, organisation and time management skills Confident user of Microsoft Office and internal systems Knowledge of FCA, FOS or FLA desirable but not essential