Patient Service Representative-Telehealth

The responsibilities of this job include, but are not limited to the following: Following established Patient First Telehealth (TH) policies and procedures; Receiving inbound calls and making outbound calls; Registering patients accurately and in an expedient manner while providing excellent customer service, compassion, and kindness; Verifying all patient demographic, health, pharmacy, and insurance information; Demonstrating an efficient understanding of the electronic medical record system; Communicating information about Patient First’s billing policies and referring billing questions to the appropriate parties as needed; Using, protecting, and disclosing Patient Protected Health Information (PHI) in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards; Utilizing language and translation services when needed; Attending staff meetings as directed; Operating, using, and maintaining office equipment as trained; Providing positive, warm, and friendly service in all interactions; Working with fellow employees during on-the-job training; Completing other duties as directed.

Minimum education and professional requirements include, but are not limited to, the following: Must be 18 years of age or older; Basic typing skills; High school graduate or equivalent; Minimum two years of patient registration and health insurance knowledge preferred; Experience in dealing with the public in a customer service environment; Knowledge of and the ability to use computer systems and automated call distributor telecommunication systems; Ability to work independently and handle, process, and respond to inquiries in a fast paced and repetitive environment; Excellent interpersonal skills; Excellent verbal, written, and typed communication skills; Ability to prioritize and multitask; Must be able to sit, stand, and walk for long periods of time (possibly 4 to 8 hours at a time).

Salary Range: $18.75 - $21.25, depending on experience.

Benefits

• Discounted Medical treatment at any Patient First location (employees only)
• 40 1(k) Retirement Plan (with employer match, for employees who qualify)
• Paid Annual Leave, Overtime Pay, Double time compensation for all holidays worked
• Bonuses include:
• Recruitment bonus
• Patient Care Performance bonus (center employees only)
• Weekend bonus (center employees only)