Member Service Manager

Job Details: Job Location: Naval Research Laboratory (NRL Branch)

• Washington, DC, Salary Range: $86000.00 - $90000.00Salary, Job Title- Member Service Manager Company- Spectra Credit Union Location-Waldorf, MD Are you a dynamic leader passionate about driving sales, enhancing member satisfaction, and developing a high-performing team?

Position Overview

The Member Service Manager will oversee our branch operations, ensuring profitability, market share growth, and exceptional service delivery. In this role, you will lead a dedicated team, optimize branch performance, and foster strong relationships within the community. The position’s essential duties include the following: Staff Management: Direct, develop, and motivate branch personnel.

Conduct performance evaluations, recommend personnel actions, and hold meetings to discuss goals and updates. Member Service: Plan and direct branch activities to meet strategic goals. Develop and promote relationships within the community to increase loan and membership growth. Production: Monitor branch activity and ensure high levels of member satisfaction.

Underwrite loan applications and comply with relevant laws and regulations. Communication: Maintain effective communication with management and staff, informing all parties of critical issues and updates.

Qualifications

What qualities are we looking for in a Member Service Manager? Leadership: Ability to inspire, motivate, and develop a team. Communication: Excellent oral and written communication skills. Problem-solving: Strong analytical skills and the ability to effectively resolve member and employee issues. Member Focus: Commitment to providing outstanding member service.

Organizational Skills: Detail-oriented with excellent time management and organizational abilities. Adaptability: Ability to handle multiple priorities and work under pressure.

Education

A two-year college degree or completion of a specialized course of study at a business or trade school is required. Experience Two to five years of similar or related experience, preferably in a credit union or financial institution. Previous Business Development experience is desired. Join us and lead a team dedicated to delivering exceptional member service and achieving strategic goals.

Apply today to make a significant impact in our community!