Community Health Worker

COMMUNITY HEALTH WORKER JOB DESCRIPTION DEPARTMENT: Outreach REPORTS TO : Enabling Services Director/Office Manager PRIMARY DUTIES / RESPONSIBILITIES: Must have a valid Certified Medical Assistant certificate.

• Linking patients to needed resources such as: health care, housing, government entitlements etc.
• Provide crisis resources and link to appropriate interventions as appropriate .
• Refers patients to Navigator Services for available Insurance options and assistance with enrollment process.
• Assist with public Outreach and Community Education in various workplace and community settings, including schools and other venues.
• Provide SICHC access numbers and website
• Attend meetings with/behalf of patient as an advocate
• Provide phone, written or face to face communication and follow up to improve compliance.
• Collects and enters accurate data on all patients in outreach activities; produces accurate and timely reports as requested
• Participates in webinars, conferences and other SICHC approved trainings to improve knowledge and skills related to job needs.
• Maintain a high level of ethical conduct regarding confidentiality and professionalism.
• Ability to demonstrate competent use of EMR
• Timely completion of paperwork and documentation.
• Requires basic organization skills, typically to organize ow n work .
• Job duties require the ability to work independently and as part of a team
• Employee can effectively select from alternatives to situations encountered on the job.
• Employees focus is primarily on their work.
• Assist Chronic Care Manager with duties as needed.
• All other duties as assigned pertaining to job. SECONDARY DUTIES/RESPONSIBILITIES: . As needed, will cover MA position with provider and will report to site office manager during this coverage period. . Only qualified candidates will be utilized for this cross-coverage position and will have an opportunity to be evaluated for the “ CMA enhanced skills ” for additional compensation for this coverage. PROFESSIONAL AND TECHNICAL KNOWLEDGE: Possesses a basic level of written and verbal communication skills, computer skills and mathematical knowledge typically acquired through completion of a high school program. This position is recommended to have fluency in English and Spanish. This position is required to complete the Community Health Worker program within 6 months of hire and hold a current Community Health Worker Certificate. Technical skills:
• Ability to prepare basic correspondence and simple reports in Microsoft Word.
• Ability to use Microsoft Excel and Publisher to create tables and simple displays of information.
• Ability to create, send and manage email in Office 365
• Ability to access and use the EHR program in Allscripts
• Ability to access web base applications and programs or others. Communication Skills:
• Employee is required to effectively communicate using SICHC’s core values
• Job duties require employee to provide excellent customer service to all internal and external customers/patients.
• Employee will be required to use different methods of communication:
• Effectively provide written communication and electronic communication
• Be able to give verbal health presentations in different location settings and group size
• Effectively communicate complex and/or technical information to co-workers or patients WORK ENVIROMENT:
• Work is performed in an office environment as well as outdoors during outreach events and may include driving to other work sites.
• May involve exposure to potential injury, including long exposure to the elements or potentially hazardous conditions. PHYSICAL DEMANDS/WORKING CONDITIONS:
• General office/clinic conditions are pleasant; good, clean working conditions where accident and hazards are negligible
• Requires short periods of moderate lifting
• Requires pushing or pulling objects up to twenty pounds.
• Clear speech and acute hearing are necessary for effective communication with the staff and public