Service Advisor

Automotive Service Advisor

VIP Auto Repair - Westland, MI

VIP Auto Repair is looking for a motivated and customer-focused Service Advisor to join our growing team.**

As a top-rated CARFAX service center**, VIP Auto Repair is committed to delivering honest recommendations, high-quality repairs, and an exceptional customer experience.

We are looking for a Service Advisor who can build trust with customers, communicate clearly, and help guide them through the repair process while supporting our technicians and shop operations.**

What You'll Do

As a Service Advisor, you will act as the primary point of contact between customers and our service team**, ensuring customers understand their vehicle needs while delivering a professional and positive experience.

Responsibilities include

Greet customers and provide a welcoming, professional experience

Listen to customer concerns and accurately document vehicle issues

Inspect vehicles and identify necessary repairs and maintenance when needed

Communicate repair recommendations clearly and honestly

Prepare estimates and review repair options with customers

Coordinate workflow between technicians and customers

Provide updates on repair progress and timelines

Ensure a smooth and organized vehicle check-in and check-out process

Maintain strong customer relationships and build long-term trust

Help maintain shop efficiency and workflow

What We're Looking For

We’re looking for someone who is organized, personable, and able to communicate technical information clearly.**

Ideal candidates will have:

Customer service experience (automotive service advising experience preferred but not necessary)

Strong communication and people skills

Ability to multitask in a fast-paced environment

Strong organizational skills

A positive attitude and team-first mindset

Basic knowledge of automotive systems (or willingness to learn)

Valid driver's license

Why Work at VIP Auto Repair

At VIP Auto Repair, we believe our employees should feel valued, respected, and supported**. We are building a team environment where people enjoy coming to work and have opportunities to grow.

Benefits

include:**

Health insurance reimbursement

Paid time off (PTO)

Paid training and professional development

Flexible scheduling

Team performance bonuses

A supportive and collaborative team culture

Our shop operates on core values of honesty, trustworthiness, high-quality work, and family culture.**

Career Growth Opportunities

VIP Auto Repair encourages employees to grow and advance in their careers. Service Advisors have opportunities to develop leadership and operational skills within the company.

Potential career paths include:

Service Advisor

Senior Service Advisor

Service Manager

Operations Leadership

We support professional development through training, mentorship, and real opportunities to grow within the company.**

Join Our Team

If you want to work in a fun, high-energy environment that respects employees, values honesty, and rewards hard work**, VIP Auto Repair could be the right place for you.

Apply today and grow your career with us.**

Location: VIP Auto Repair Westland, MI

Equal Opportunity Employer

VIP Auto Repair is an Equal Opportunity Employer**. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.