Senior Manager, Client Services

The Senior Manager, Client Services is responsible for driving client satisfaction, retention, and account growth through exceptional service delivery, strategic relationship management, and operational excellence. This role serves as a key liaison between clients and internal teams, ensuring client objectives are translated into actionable strategies and consistently delivered.

The Senior Manager, Client Services leads and develops a team of client service professionals, manages strategic client relationships, identifies opportunities to expand existing partnerships, and collaborates cross functionally with Sales, Operations, Technology, Finance, and other functional teams to improve the overall client experience and business performance.