Assistant Director-Security-Exempt

CULTURE: Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.

” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.

SUMMARY The Assistant Director of Security supports the Director of Security in managing the daily operations of the Security Department. This role focuses on three core pillars: Safety (for members, guests, and employees), Loss Prevention, and Access Control. The Assistant Director helps lead and train the team, ensures policies and procedures are followed, and collaborates with other departments and agencies to provide a safe and secure resort environment.

This position acts as a second-in-command, providing oversight in the Director’s absence and driving operational excellence in all aspects of security.

EDUCATION

AND/OR EXPERIENCE

• Minimum of two years of security, law enforcement, or resort-related experience.
• Loss Prevention or American Hotel & Lodging Association training preferred.
• Equivalent combination of education and experience will be considered.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the Director in overseeing daily security operations with a focus on Safety, Loss Prevention, and Access Control.
• Supervise and support Security Supervisors and Officers to ensure proper patrol coverage of public and nonpublic areas.
• Respond promptly to incidents, emergencies, and guest/member concerns, ensuring positive and professional resolutions.
• Conduct investigations into accidents, incidents, thefts, and policy violations, preparing detailed reports and recommendations.
• Support the development, training, and certification of Security Employees in CPR/First Responder/AED.
• Monitor and test access control systems, alarms, and surveillance equipment, reporting issues and ensuring compliance with state/local requirements.
• Assist in scheduling, training, counseling, and performance reviews for Security team members.
• Work with local law enforcement, fire, and emergency services to coordinate response efforts.
• Promote safe work practices, adherence to company Substance Abuse Policy, and defensive driving practices when operating company vehicles.
• Help monitor departmental budgets and staffing levels to meet operational needs within financial guidelines.
• Maintain accurate logs, incident reports, and communication with management regarding risks and vulnerabilities. SUPERVISORY RESPONSIBILITIES Directly supervises Security Supervisors and Officers as assigned. Assists the Director of Security in planning, assigning, and directing work; training and mentoring staff; and ensuring compliance with Pinehurst policies and applicable laws. Acts as department lead in the Director’s absence. LANGUAGE SKILLS Ability to read and interpret safety rules, operating instructions, and policies. Ability to write reports and communicate effectively with members, guests, employees, and outside agencies. REASONING ABILITY Ability to assess situations quickly, apply sound judgment, and provide solutions in high-pressure or emergency scenarios. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the employee is r egularly required to walk, stand, climb, and respond to incidents across resort property. Must be able to lift/move up to 50 pounds. Vision, hearing, and physical mobility must support effective emergency response. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves both indoor and outdoor environments with exposure to weather, noise, and potential hazards. Requires flexibility to work varied shifts, weekends, holidays, and respond to emergencies as needed. Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.