Specialized Transport Operator

Description Key responsibilities Towing and transport Operate Class B wreckers, wheel-lift units and rollback/flatbed carriers to tow light- and medium-duty vehicles, including fleet vans, box trucks, shuttle buses and specialty equipment. Choose the right tow method (wheel-lift, flatbed, dolly) for each vehicle's drivetrain, weight and condition.

Secure loads with chains, straps and binders to DOT and manufacturer standards before every move. Transport vehicles to shops, yards, auctions and customer sites per dispatch instructions. Recovery and specialized work Perform winching and recovery of disabled, overturned or stuck vehicles from ditches, mud, parking structures and other hard-to-reach locations.

Handle EV, hybrid, lowered, all-wheel-drive and damaged vehicles using approved procedures. Assess each scene, plan the recovery and calculate rigging and winch loads before starting. Safety and scene management Set up and maintain safe work zones with cones, flares, lights and reflective gear, following Move Over laws and company procedures.

Coordinate with law enforcement, fire, EMS and DOT personnel at roadside and accident scenes. Clean up minor debris and fluids at incident sites as required. Report every incident, near-miss and injury immediately. Equipment care Complete pre-trip and post-trip inspections (DVIR) and report defects before operating. Keep the truck, winch, cables, chains and tools clean, stocked and in working order.

Customer service and documentation Communicate clearly and professionally with customers, fleet managers and dispatch. Photograph and document vehicle condition at pickup and drop-off. Complete work orders, tow tickets, hours-of-service logs and payment collection accurately and on time. Follow all company policies, DOT/FMCSA regulations and local towing ordinances.

Requirements

Valid Class B Commercial Driver's License (CDL) with air brake endorsement (no "L" air brake restriction). Current DOT medical examiner's certificate. At least 2 years of towing, wrecker or rollback experience, including at least 1 year on medium-duty equipment. Clean motor vehicle record: no major moving violations or at-fault accidents in the past 3 years, and no DUI/DWI in the past 7 years.

Able to pass a DOT drug and alcohol screen, background check and road test. Working knowledge of winching, rigging, load securement and safe roadside procedures. Able to read maps and use GPS, a smartphone and dispatch/ticketing apps. High school diploma or GED. At least 21 years old (required for interstate CDL operation).

Preferred qualifications

WreckMaster certification (4/5 or higher) or TRAA National Driver Certification (Level 2 or 3). Traffic Incident Management (TIM) training. Experience recovering EVs and hybrids, including high-voltage safety procedures. Experience with fleet accounts, roadside service (jump starts, tire changes, lockouts) or light mechanical diagnosis.