Medical Secretary/ Float Medical Assistant

Medical Secretary/ Float MA The Medical Secretary/ Float Medical Assistant (MA) is a key administrative and clinical support role and the main point of contact for patients in between routine office visits. This individual must be highly organized, have superior listening and communication skills, the ability to make complex decisions and be a compassionate patient advocate.

This trusted role supports staff physicians through screening documents and telephone calls, scheduling surgical appointments, discussing biopsy and test results, scheduling treatments, managing inbound and outbound referrals, performing prior authorizations, prescription refills and facilitating medical record requests.

In addition to performing medical secretary responsibilities, this individual will provide float Medical Assistant coverage as needed to support clinical operations, assist with patient intake and rooming, and help maintain efficient patient flow.

Essential Functions

Receiving, triaging, and addressing direct or transferred patient calls for results, refills, or urgent situations. Arranging inbound and outbound referrals to or from other health care providers. Intelligently discussing biopsy and test results as indicated by the provider. Intelligently discussing treatment options as indicated by the provider.

Scheduling appointments, surgeries, minor procedures, post ops, and office visits. Sending and receiving medical records, prescription refills, prior authorizations, and other clinical communications. Reviewing provider daily schedules in conjunction with the call center for inaccuracies or scheduling errors. Ensuring full surgical schedules, for both general dermatology and Mohs.

Manually confirming surgical appointments 48 hours in advance. Maintain a professional, yet personable demeanor always, under all circumstances. Serves and protects the health care community by adhering to professional standards, practice policies and procedures, federal, state, and local requirements. Updates job knowledge by participating in educational opportunities; reading professional publications.

Qualifications

& Skills: Minimum associate’s degree in related field (Science, Social Sciences, Healthcare, Medical) Minimum 1-year Dermatology experience Minimum 1-year Healthcare experience Medical Assistant/LPN preferred Bilingual a + (not required) Ability to delegate and multitask Physical Demands and Work Environment This position operates primarily in a professional office/clinical environment.

The role regularly requires standing, sitting, working at a computer, communicating with employees, managers, physicians, patients, and walking throughout the day. There are no regular lifting requirements beyond standard office/ practice materials. The work environment is typical of a medical practice setting. This job description is intended to provide a general overview of the position and does not encompass all tasks or responsibilities that may be required.

The duties and requirements of this role may be subject to change and additional duties may be assigned as needed.