Customer Care Representative (Organic/Retail) - Remote $18 + Equipment

ATTENTION MILITARY AFFILIATED JOB SEEKERS

• Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. This is a remote role, but the following locations are excluded : OCONUS | Alaska | District of Columbia | Rhode Island | Montana | Colorado | California | Illinois | Iowa | New Hampshire | Nevada | Missouri In this role, you aren’t just answering phones, you are a vital guide for a movement dedicated to sustainability, wellness, and healthy living. As a member of the Customer Care team, you will help customers navigate organic and non-GMO products while fostering "instant communities" across thousands of drop locations nationwide. By blending deep product expertise with empathetic communication, you will build lasting relationships grounded in trust. We empower our team through ongoing training and data-driven support, ensuring you have the tools to deliver service excellence while championing a lifestyle our customers are passionate about.

A DAY IN THE LIFE

Deliver outstanding customer service aligned with company values and vision. Cultivate trust and develop lasting customer relationships through meaningful and empathetic interactions. Engage with customers via phone, email, chat, text, and other communication platforms to deliver high-quality support. Accurately process customer orders, troubleshoot issues, and address concerns in a professional and supportive manner.

Input customer orders from phone or fax into our purchasing system with accuracy. Perform regular account updates, including address and personal information changes. Apply company guidelines to manage customer credits and debits using proprietary software. Use computers, internal software programs, ordering systems, email, phone, and internet tools to support customer needs.

Maximize productivity during lower call volumes by managing shared email queues and proactively reviewing updated SOPs in Guru to ensure policy compliance. Participating in daily morning huddles to align on service goals and team updates. Follow all customer service policies and procedures. Ensure each customer has a complete and satisfactory experience through personal accountability.

Use sound judgment and policy knowledge to resolve issues efficiently and with care. Proactively identify customer needs and aim to exceed expectations at every interaction. Build relationships grounded in trust through clear and interactive communication. Support special projects and tasks as designated by management.

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