Service Representative

The Title Service Representative is directly responsible for securing all necessary documents to accompany applications to transfer vehicle title ownership. Tasks include compiling all necessary documents, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service.

Compliance with state and/or buyer requirements is essential. Where IAA has authorization to process applications as an acting state processing authority, Title Specialist may also work within those state systems Review and process documentation for insurance and remarketing customers Process incoming salvage titles from multiple states and set for sale Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws.

Provide excellent customer service and support by offering solutions and timely responses to external/internal partners Provides a variety of customer support services through the mail, email, telephone and direct personal contact. Reviews and enters in title work for all customers. Completes application to transfer title ownership.

Enters information from titles received from the state into the IAA operating system. Stays current with title/salvage laws in multiple states Responds to customer questions, complaints and requests. Resolves problems encountered in the effort to transfer title ownership. Performs word processing assignments, filing and related clerical duties.

Follows well-established procedures and under close direction of supervisor. Assists with other office functions as needed. Immediately reports all violations of company policy to a supervisor or manager. Protects and preserves confidential, personal customer information received and adheres to state and company records retention policies and procedures.

Develop employees as part of a progression plan Maintain a culture of responsibility, accountability, integrity, and execution across span of control Other duties as assigned per management 1-2 years State/National title processing experience Previous knowledge in title and salvage title requirements Maintaining customer databases Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint Typical Field Office Environment