Technical Service Engineer - Application Development (Digital Printing Specialist)

This customer-facing role will serve as a technical expert supporting distributors, OEM partners, and end-user decorators through product evaluations, application development, troubleshooting, training, color profile generation, and product launch activities. The successful candidate will possess hands-on experience operating digital textile printing systems and will work closely with R&D, Product Management, Marketing, Sales, and strategic distribution partners to ensure successful customer adoption.

This position requires significant travel and the ability to independently support customers on-site globally.

Essential Duties

& Responsibilities Core Responsibilities Participate in the market implementation of new applications, product launches, and distributor training. Review technical documentation, product specifications, application guidelines, and customer-facing technical support materials, prepared by the Product Management/Development team(s).

Own resolution of customer complaints, product performance issues, and process-related concerns. On-site customers support for product adoption, equipment conversions, DTF system optimization Product Development & Commercialization Participate in performance validation of DTF inks, films, powders, and related consumables.

Carry-out external Beta test programs. Analyze and communicate test results to Product Management, R&D, Commercial, and customer teams. Support commercialization planning and application activities. Customer Specification Development Identify customer-specific technical requirements including: Ink performance Color gamut White opacity Wash durability Print speed Printer compatibility Compliance requirements Technical Documentation Develop: Information Bulletins (PIBs) Printing recommendations Application guides Color management documentation Training materials Distributor technical support materials Customer Complaint Resolution Support investigation and resolution of: Print quality issues Ink settling concerns Film release issues Powder adhesion issues Color consistency issues Printhead clogging concerns Equipment compatibility issues Travel Requirements Required Travel: 70-80% domestic and international travel Travel will include: Customer visits Distributor support Product evaluations Technical troubleshooting Trade shows Beta testing activities Training programs Product launch support Education Required: Bachelor's degree or equivalent in field experience Experience Required Minimum 3 years of relevant technical experience.

Experience supporting industrial customers in a technical or applications role. Hands-on experience operating digital printing systems. Experience with DTF or related digital textile printing technologies. Preferred DTF production troubleshooting experience. Experience with textile inks, films, and powders. Color management, ICC profiling, and workflow optimization experience.

Experience with RIP software and digital print workflows #CA-MM