Director of Guest Experience

The Director of Guest Experience will lead initiatives to elevate guest satisfaction, loyalty, and service excellence across Jamul Casino Resort. In this strategic leadership role, you’ll oversee guest experience programs, analyze feedback and service metrics, enhance guest recovery efforts, and collaborate across departments to improve the overall guest journey.

You’ll drive service standards, training, and continuous improvement initiatives. As the Director of Guest Experience, you will demonstrate and exemplify Jamul Casino Resort’s mission and values by embodying F.I.R.S.T. (Fun, Integrity, Respect, Service, Team).