Senior Support Manager - Hyderabad

Roles and responsibilities:

• Responsible for the following – o Project Coordination
• To lead and manage the team in all project coordination activities for various solar projects that are underway.
• Ensure regular coordination with external and internal stakeholders for expediting approval, as and when required.
• Coordinate with various State Heads and be upto-date with the project status.
• To track & maintain dashboards to track TAT & performance in areas such as site survey completions, DPR Approvals etc. o Customer Support
• To ensure that all post-sales inbound and outbound communication are planned and executed as per the pre-set intervals in the overall project timeline. o O&M and QC
• To manage the team to ensure all quality assessments and maintenance activities at the sites for both rooftop & ground-mounted plants are done on a regular basis and within the targeted timelines.
• Ensure disposal of all tickets and proper reporting of all relevant metrics to higher management
• Team Management o Lead the various teams in sync with their respective KRAs / strategy of the company. o Task Allocation & monitoring on regular basis. o Provide support & training to team-members where required.
• Regular reporting against all individual projects.

Requirements

Mandatory Requirements

• Bachelor’s degree in any discipline
• Minimum 5 years of experience with a stint in a project management and/or customer support role.
• Strong English verbal & written communication skills
• To have knowledge of Project Management platforms like Zoho Projects, etc.
• Proficient in MS Office (especially excel & word) Additional Requirements
• Willingness to learn and should be result driven.
• Ability to think critically, organize work assignments according to their priority
• Collaborating with various stakeholders, internal and external
• Passion for delivering high quality results and takes complete accountability of assignments.