Exterior Services Manager

Job Details: Job Location: One JDP

• Moline, IL, Position Type: Full Time, Salary Range: $60000.00 - $85000.00Salary, Job Shift: Day, Position Summary The Exterior Services Manager is responsible for planning, staffing, executing, and quality-controlling commercial window cleaning operations across assigned mid-rise and high-rise buildings. This role owns crew safety (including fall protection and suspended access), production scheduling, client communication, equipment readiness, chemical and water-fed pole programs, and on-time, damage-free delivery. The Manager is accountable for labor productivity, first-pass quality, incident-free work, and professional representation of HHM Facility Management at every site.

Essential Duties and Responsibilities

Plan and schedule interior and exterior window cleaning for commercial office, industrial, healthcare, and mixed-use buildings, including high-rise, atrium, and hard-to-reach glass. Lead, train, and supervise window technicians and lead techs; set daily production targets and crew assignments by building, elevation, and weather.

Conduct pre-job site walks: access, drop zones, pedestrian control, roof anchor points, BMU/davits, water sources, parking, and client work-hour restrictions. Enforce OSHA and company fall-protection standards for scaffolds, aerial lifts, ladders, bosun chairs, and suspended platforms; verify certifications, inspections, and rescue plans before work starts.

Maintain and inspect equipment: water-fed poles, pure-water systems, squeegees, lifts, ropes, harnesses, lanyards, anchors, and vehicles. Tag out damaged gear immediately. Manage chemicals, water quality, and methods so glass, frames, sealants, and adjacent finishes are not etched, streaked, or stained. Coordinate with building engineers, security, and property managers for roof access, after-hours work, elevator pads, and occupant notices.

Perform in-process and post-job quality inspections; document deficiencies and complete punch lists the same service cycle. Prepare estimates, change orders, and extra-work quotes for additional elevations, interior glass, pressure washing of frames, or storm-related work. Track labor hours, production rates (panes/sq.

ft. per hour), consumables, and equipment utilization; report variances and corrective action. Investigate incidents, near misses, and property damage; complete reports and implement corrective training. Hire, onboard, coach, and discipline crew members in accordance with HHM policy; maintain a qualified backup bench for weather and call-outs.

Support bid walks and proposal input for new window programs, including scope, frequency, access method, and staffing model. Other duties as assigned to support HHM facility operations. Supervisory Responsibilities Direct supervision of window technicians, leads, and seasonal crews (typical span: 4–20 depending on portfolio).

Responsible for timekeeping accuracy, overtime control, and attendance. Conduct toolbox talks, documented safety training, and skills assessments (rope access / lift / WFP as applicable).

Qualifications

Safety and Compliance Full compliance with OSHA 29 CFR 1910/1926 applicable standards, including walking-working surfaces, personal fall arrest, aerial lifts, and scaffolds. Verify competent-person inspections of anchors, davits, BMUs, and PPE before each use. Establish and control drop zones; use spotters, cones, and signage for pedestrian and vehicle protection.

Stop-work authority for weather (wind, lightning, ice), defective equipment, or unsafe access. No production pressure overrides safety. Maintain SDS, chemical inventory, and spill response for cleaning agents. Support client site rules: badging, escort, FOD/cleanroom adjacency if present, and contractor orientations. Required Qualifications 3+ years commercial window cleaning experience, including multi-story work; 1+ year leading crews preferred.

Demonstrated knowledge of water-fed pole systems, traditional squeegee work, and at least one elevated-access method (boom lift, scissor lift, swing stage, or rope access). Working knowledge of OSHA fall protection and aerial lift operation; current relevant certifications strongly preferred (OSHA 10/30, aerial lift, fall protection competent person).

Valid driver’s license and acceptable driving record; ability to tow or operate company vehicles and trailers as assigned. Ability to read building elevations, work orders, and simple take-offs; basic proficiency with email, scheduling, and timekeeping systems. Strong client-facing communication; calm, professional presence with property managers and tenants.

High school diploma or equivalent required.

Preferred Qualifications

SPRAT or IRATA rope-access certification, or swing-stage / BMU experience on Class A office towers. Experience estimating commercial glass programs and writing scopes of work. Bilingual English/Spanish a plus. Prior work in a multi-site facility services or janitorial contractor environment. Physical Demands This position requires the ability to perform the essential physical functions of commercial window work and field supervision, with or without reasonable accommodation: Stand, walk, climb ladders and stairs, kneel, stoop, reach, and work at heights for extended periods.

Lift, carry, push, and pull equipment, poles, water tanks, and materials regularly up to 50 pounds and occasionally up to 75 pounds. Work from aerial lifts, roofs, and suspended access equipment while maintaining three points of contact and using required fall protection. Use hands and arms to operate poles, squeegees, and tools with precision; good vision for streak and defect detection.

Work outdoors in heat, cold, wind, and sun; tolerate wet conditions created by the work itself. Travel between sites and remain on feet for most of a shift. Work Environment Work is performed at occupied commercial buildings, including roofs, setbacks, sidewalks, atriums, and mechanical areas. Conditions include weather exposure, traffic, pedestrian activity, and heights.

Schedule may include early mornings, evenings, weekends, and weather-driven make-up days. The Manager is expected to be on site with crews during high-risk or high-visibility work. Equal Employment Opportunity HHM Facility Management, LLC is an equal opportunity employer. We consider applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by federal, state, or local law.

Reasonable accommodations will be provided to qualified individuals with disabilities to perform the essential functions of the job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to revise the position as business needs change.

HHM Facility Management participates in E-Verify.