Customer Service - Bilingual Japanese

International Bank is looking for a Client Service Representative who will be responsible for addressing inquiries from Corporate Clients on cash management products or related banking services. Receive inquiries from Corporate Clients via email and phone in English and Japanese. Input customer data and inquiry information into proprietary system.

Provide set up service support and troubleshooting issues to the American partner bank. Manage and input the billing database for the purpose of generating invoices. Work with our back-office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries. Solve problems along with our product team to assist in resolving issues.

Develop good knowledge of bank on-line banking products to provide assistance, support and customer service to the sales team and corporate banking relationship managers. Develop strong knowledge of internal policies and procedures in order to effectively execute processes. Keep close communication with the Senior Client Service Representatives on daily tasks and progress.

Answer and address customer inquiries related to our cash management products Requirements At least 2 years of comparable or relevant customer service experience, preferably in banking/financial services industry. BA/BS Degree preferred. Bilingual Japanese language skills preferred. Good time management skills to handle large volumes of customer inquiries.

Effective multi-tasking skill to handle a broad range of activities, tasks, and outcomes. Proactively follow-up on open items and work that needs to be advanced forward. Great communicator verbally and in writing Quick learner and team worker Benefits Good benefits