IT Support Engineer

About us

VPZ is the UK’s number one vape retailer. Since opening our first store in Edinburgh, we've expanded to 200 locations across the UK and we're not stopping there. We are known for setting and driving the standards within the vape industry, this is a great chance to join us as we continue to grow.

About the Role

We are looking for a motivated IT Support Engineer to join our IT team supporting retail operations. This role is ideal for someone with a strong interest in technology who wants to build practical experience while learning from experienced IT professionals. Salary £30k per annum This role is based 5 days on site at our Head Office in Newbridge, Edinburgh.

Key Responsibilities

Provide first-line technical support for retail staff, assisting with hardware, software, and network issues. Support the setup, maintenance, and troubleshooting of point-of-sale (POS) systems. Assist with the installation, configuration, and updating of retail software applications. Help manage IT equipment, including issuing, tracking, and recovering devices.

Perform basic hardware maintenance on computers and retail devices. Assist with inventory tracking and documentation of IT assets and repairs. Support basic network troubleshooting and maintain security best practices. Participate in training and actively develop IT skills.

Requirements

Interest in IT/computing with relevant qualifications. Strong problem solving skills and attention to detail. Good communication and teamwork skills. Willingness to learn and adapt in a fast-paced retail environment. Full, clean driving licence. Please ensure you apply with an up-to-date CV. Applicants must be 18 years old or above, any subsequent job offer is subject to pre-employment screening checks.