Insurance Restoration Operations Coordinator

Overview

For 65 years, Service. Master Clean has been committed to more than just delivering exceptional cleaning services — we’ve been dedicated to empowering people to achieve success. Job Skills / Requirements Own the operation. Drive the outcomes. Keep every job moving. THE OPPORTUNITY This isn't a role for someone who wants to clock in and follow a script.

We need someone who can take charge of a fast-moving job pipeline, hold every detail accountable, and build the kind of client and carrier experience that wins referrals — coordinating scheduling, billing, TPA programs, and job tracking across every active project. If you're sharp, driven, and thrive when the stakes are real — keep reading.

WHAT YOU'LL OWN Master scheduling for staff, clients, and service appointments — keeping everything synchronized in real time Oversee daily dispatch — ensuring technicians and crews are assigned, deployed, and on schedule every day Own billing accuracy: initiate, verify, and track every job through Restore and Luxor with zero gaps Audit job data to confirm accuracy, correct salesperson assignments, and flag non-converted jobs for timekeeping review Ensure all jobs are entered into Restore on initial contact — including estimates — so jobs not sold are tracked and reported Manage TPA intake end-to-end: receive referrals, verify documentation, meet compliance requirements, and track program KPIs Maintain prompt updates on jobs not sold and notify the appropriate team member to review work tickets Serve as the connector between clients, project managers, and leadership — high communication, high accountability Support workflow improvements in direct collaboration with the General Manager YOU BRING

• Experience in restoration, insurance claims, or a TPA-affiliated service environment
• Familiarity with Xactimate, Xact. Analysis, Symbility, or similar restoration/TPA software
• Understanding of commercial service billing, documentation workflows, and the insurance landscape
• Knowledge of IICRC standards or insurance claim documentation
• Strong organizational skills in a high-volume, appointment-driven environment
• The instinct to flag problems early and solve them without being asked YOU'LL BE MEASURED ON
• Job cycle time — initial contact to close
• Billing accuracy and turnaround speed
• TPA program scores and compliance
• Accounts receivable aging
• Job tracking completeness in Restore
• Data integrity across Luxor and scheduling systems Additional Information / Benefits Minimum Age 18+ years old EEO/M/F/D/V Drug Free Workplace Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays