Senior Patient Service Representative

The Senior Patient Service Representative provides on-site lead for daily operations for the medical secretary. Serves as a liaison between Practitioners and patients to coordinate successful delivery of care and services.

Responsibilities

Assist patients in the checking in/checking out process and completing necessary paperwork. Collect appropriate office co-pays at the time of the visit. Educate patients in post care instructions and their healthcare coverage responsibilities. Scan medical insurance and obtained authorizations from insurance carriers.

Obtain insurance referrals as needed. Scan lab reports, consultations, office notes and any messages into the appropriate chart. Forward records to Bon Secour Charity Health or other parties as directed. Assist physicians in obtaining patients results from other facilities, and schedule appointments with other facilities if needed.

Handles all questions regarding the office and office procedures. Review correspondence, memorandum and routine reports and communicate with the office manager. Oversee the daily schedule of the physicians. Understand and help assure compliance with HIPPA. Travel to other locations may be required as needed. Perform other duties as assigned Qualifications/Requirements: Experience: Minimum of one (1) year of customer service and/or medical office experience preferred.

Medical Assistant experience preferred.

Education

High School Diploma or equivalent required. Licenses / Certifications. N/A Other: Travel to other locations may be required as needed. Special Requirements: N/A