HVAC Sales Coordinator

HVAC Install Coordinator Stan’s Heating, Air, Plumbing & Electrical Location: Austin, TX Schedule: Monday-Friday with rotating weekends. 8 am - 5 pm

• MUST BE ABLE TO WORK WEEKENDS DURING PEAK SEASON. Pay : Hourly: $20 - $25.00 /hr About Stan’s Heating, Air, Plumbing & Electrical Founded in 1954, Stan’s has earned a long-standing reputation for quality, integrity, and exceptional service throughout the Austin area. As we continue to expand, we are seeking a skilled and dependable Install Coordinator to support our HVAC team and help ensure our technicians have what they need to deliver outstanding service to our customers. Why Join Us? Competitive Compensation
• Weekly Pay Medical, Dental, and Vision Insurance 401(k) with Company Match Short-Term & Long-Term Disability Life Insurance Paid Time Off (PTO) & Paid Holidays Employee Assistance Program (EAP) Ongoing Training and Career Development Position Summary Primary Job Function of the Installation Coordinator: To coordinate the day-to-day scheduling operations for Install. Set up job files in Service Titan. Responsible for contacting customers regarding scheduling, scheduling subcontractors and inspections. Responsible for maintaining the installation schedule. Responsible for job set up, billing, permits, registrations and delivery schedule. Essential Job Functions: Update Install schedule daily filling to maximum capacity Set up and issue job numbers to sold jobs in Service Titan Call customers and confirm install dates Advise sales team daily next available install dates Assist sales team with estimates and paperwork discrepancies in Service Titan Update and maintain dispatch board with all sold jobs, communicate scheduling issues with other departments including sales Verify collection of payments on job completions Verifying all P.O.#.’s is exported. Confirming job account balances are zero Report financed jobs to accounting Service agreements are entered Equipment registrations are completed Answer incoming phone calls Assist and coordinate with the warehouse with delivery schedule for installs Assist with coordinating material pick-ups with delivery from vendors throughout the day for upcoming installs Talk with field supervisors on progress of crew(s) daily. Make sure jobs are staying on schedule or not Return customer calls in a timely manner, resolving open issues in a fast/efficient manner etc Acquire necessary permits Additional duties as assigned Performance Indicators: Certain key business indicators will measure the effectiveness of the Installation Coordinator. These include the following: Maximization of installation schedule Correctness and timeliness in which new jobs are processed The degree to which jobs are scheduled in a timely manner Accuracy and completeness of job billing completed daily Customer compliments/complaints related to the timeliness of return calls to customers Job & Delivery schedules are maintained correctly and consistently Required Qualifications High School Diploma or GED Customer service, inside sales, call center, scheduling, or appointment-setting experience Excellent communication and relationship-building skills Strong organizational skills with exceptional attention to detail Ability to manage multiple priorities in a fast-paced environment Comfortable discussing financing options and answering customer questions Proficiency with Microsoft Office and CRM systems Working Conditions Professional office environment Frequent interaction with customers, technicians, and sales leadership Ability to sit for extended periods while working on a computer and phone Standard office equipment including headset, computer, and CRM software Pre-Employment Requirements All employment offers are contingent upon successful completion of a criminal background check, drug screening, and any other pre-employment requirements applicable to the position. These screenings are conducted in accordance with all applicable federal, state, and local laws. Equal Opportunity Employer Stan's is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.