Specialist II - Learning Documentation

JOB SUMMARY

The Learning Documentation & Knowledge Specialist develops, maintains, and manages the documentation, knowledge content, and resources that support Learning & Development programs and employee performance.

This role combines technical and instructional writing with strong organizational and documentation management capabilities. The Specialist translates complex processes, systems, and business requirements into clear, accurate, and easy-to-use learning and performance support materials.

A key responsibility of this role is supporting the quality and organization of knowledge content within the Salesforce Knowledge Base. The Specialist helps identify undocumented or inconsistently documented processes, audits and updates existing knowledge articles, and supports the devel