Experience Associate - Children's Discovery Center

The Experience Associate, aka Funstigator, will be responsible for creating a warm and welcoming environment for families and children of diverse backgrounds. These positions are the main point of contact for guests when they visit inspireU and are responsible for most aspects of day-to-day operations and customer-facing activities, including engaging with families in our interactive exhibits, selling tickets and memberships, staffing welcome desks, facilitating educational exhibit programming, hosting birthday parties and field trips, and performing general exhibit cleaning.

Funstigators can expect to rotate through all or most of these activities on a daily basis. Promote memorable play experiences by directly engaging with children and their adults to maximize their learning and enjoyment in the Discovery Center. Assist any visitors to the Discovery Store and Café. Process purchases, admissions, and any fees for programs, memberships, and events through the discovery center’s ticketing and point-of-sale system.

Control access to the Discovery Center at the entry point by checking visitors in and directing un-ticketed visitors to the self-serve kiosks. Greet field trip groups and provide orientation and expectations for behavior. Act as birthday party host, welcoming all party guests, assisting the birthday family with set up/take down, communicating the expectations/rules for their group, and keeping birthdays to their assigned times.

Restocking/resetting exhibit areas throughout the day and at the beginning/end of each day. Perform general museum cleaning including prepping the spaces before opening, cleaning the exhibit areas, and attending to spills/etc. during business hours, and cleaning at the beginning/end of each day. Present enhancement activities within the exhibits and assist the Inspire Education Coordinator with activities in Creation Station, our maker space.

Education

H.S. Diploma

• Required Work Experience 1 Year
• Customer service experience - cash handling a plus
• Required Background in one or more of the following areas a plus: movement, music, storytelling, visual arts, health, STEAM, ropes/challenge course elements and team building.
• Required Early Childhood and/or elementary program/camp counseling experience a plus.
• Preferred Licenses and Certifications Driver's License
• Valid In State
• If operating a motor vehicle for business purposes
• Required Upon Hire Travel Requirements Skills and Abilities Essential Technical/Motor Skills Strong communications skills Ability to engage large groups Ability to develop rapport/relationships quickly Interpersonal Skills Playfully professional. Able to embody inspireU’s mission and values with all our guests. Ability to deal with chaotic environments in a calm and cheerful manner. Must prioritize cultural competency and promote a culture of inclusion, belonging, and accessibility when interacting with museum visitors and colleagues. Demonstrate strong written and verbal communication skills. Strong organizational skills and attention to detail. Ability to move quickly through the discovery center and spend long periods on the floor. Ability and desire to learn new things quickly and to perform repetitive tasks with a high degree of accuracy. Ability to communicate effectively and cheerfully with a variety of audiences. Flexibility to thrive in an environment that is high energy and busy with frequent interruptions and quick pivots to urgent tasks. Ability to work independently and unsupervised in areas of the museum, as well as contribute within a team structure. Essential Physical Requirements Lifts and carries supplies ordered for the program which include boxes of manuals and materials for teacher trainings. Facilitators may need to rearrange tables and chairs depending on the group utilizing the facility. Trash and recycle bins will need emptied on a regular basis. Essential Mental Abilities Essential Sensory Requirements Exposure to Hazards Other Skills and Abilities May periodically require working evenings and weekends.