Case Manager

Position Title: Case Manager Program: Counseling and Treatment Center Classification: Non-Exempt, Full Time Salary: $21.84-$30.16/hour, depending on experience Summary and Range of Authority: At Counseling and Treatment Center (CTC) we believe in promoting wellness throughout the lifespan. Be a part of a multi-disciplinary and multi-cultural team working with an exciting population.

Receive training and supervision from experienced and responsive supervisors. Gain experience working with a diverse population, and training in a variety of interventions to help grow your skills. Under the direction of the Program Manager, the Case Manager supports the multi-disciplinary team in providing appropriate linkages and resources, among other services.

Essential Duties and Responsibilities

• Works in conjunction with the clients’ therapists, psychiatrist, nurse and other staff, for the support of outpatient clinic services, referrals and other adjunctive community service activities
• After the initial onboarding and 3-month ramp-up period, a minimum productivity standard of 60% is expected. This is equivalent to approximately 96 billable hours per month for a full-time schedule
• Prepares and completes accurate and timely documentation of reports and records as required by the program, which includes documentation of case management and other services rendered
• Functions as a member of the multidisciplinary team and participates in program planning, diagnosis, treatment, goal development, utilization review, and discharge planning
• Notifies therapist and/or Program Manager when a client reports medication side effects, suicidal and/or homicidal ideation, and any changes in behavior and crisis management interventions
• Provides individual, group rehab services to TAY (transitional aged youth), Adults and Older Adults
• Facilitate groups per week. (Examples of group include Social Skills Group, WRAP Group, Illness Management Recovery Group, Dual Diagnosis Group)
• Provides education and support to clients and their families
• Provide clients linkages that integrate, coordinate, and access necessary support services within the community to ensure successful client treatment and recovery, including physical health care.
• Conduct ongoing mental health screenings
• Links clients in obtaining vocational, educational and/or housing objectives as needed
• Participates in staff meetings, case conferences, treatment team meetings, trainings, utilization reviews and other quality assurance activities
• Maintains tracking system of all clients and services provided
• Other duties as assigned. Required Education, Certifications/Licenses and Language/Cultural Skills:
• Bachelor’s degree with emphasis in a mental health-related field
• High School Diploma or equivalent with at minimum 4 years of work experience in mental health related field may be considered in lieu of a bachelor's degree
• Knowledge and experience relevant to work with diverse communities Minimum Experience and Qualifications Required:
• Knowledge and experience regarding community mental health services and social services
• Knowledge of human behavior, psychology, and cross-cultural and bicultural issues
• Professional demeanor and understanding of the sensitive nature of client confidentiality in mental health settings
• Competent and comfortable in communicating mental health concepts, including to those of diverse cultures
• Comfortable in discussing issues such as suicide, homicide, domestic violence, trauma and other sensitive issues during therapy sessions facilitated by therapists.
• Must demonstrate intermediate level of computer literacy and experience using office productivity software i.e. Microsoft Word, Excel, Power Point, Internet browsers, and Outlook.
• Must pass background check (Live Scan Fingerprint).
• Must be able to drive for business purposes to other program locations in San Diego County.
• Must have a valid California driver’s license and comprehensive automobile insurance coverage, as required by law.
• Will not be debarred or excluded from participation in Federal programs by the General Services Administration and/or the Department of Health and Human Services of the Inspector General. Additional Preferred Education or Qualifications:
• Bilingual/bicultural experience in a threshold language (preferred) Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Spends approximately 70% of work time sitting and meeting with others or working at a desk and/or computer. Spends approximately 30% of work time standing or walking within the work area or outside the office at meetings and events, also bends, twists, stoops and reaches. Ability to communicate in writing and verbally. Regularly required to sit and talk or hear. Frequently is required to use hands to touch, handle or feel and reach with hands and arms. Occasionally lifts and/or moves up to 25 pounds. Working conditions are normal for an office environment and event venues. The noise level is usually moderate.

Benefits

Health & Wellness Low-cost Aetna HMO health plan ($50 monthly employee premium) Employer paid vision, dental, life, AD&D, long-term disability, and Employee Assistance Program (EAP) Pet Insurance, voluntary life, critical illness, and accident insurance Paid Time Off Up to160 hours of PTO accrued per year during the first 5 years of employment Up to 80 hours of sick leave available per fiscal year 13 paid holidays (including two days for New Year’s and Christmas) 1 floating holiday per fiscal year Bereavement Leave: 5 days off (3 paid) Workplace Flexibility Hybrid work schedule (available for select programs/positions) Financial Benefits Financial Benefits 403 (b) retirement plan Free access to a financial advisor Bilingual pay differential (available for select programs) Eligibility for student loan reimbursement (varies by program/position) Professional Development Clinical supervision for registered associates, counselors, and peer support staff Partnerships with numerous universities/schools for internship placements