Job description
Line of Service Advisory Industry/Sector Not Applicable Specialism Advisory
- Other Management Level Manager Job Description & Summary The Service. Now Manager is accountable for leading Service. Now platform strategy, driving delivery excellence, and ensuring alignment with business goals while promoting best practices across all Service. Now projects.
Responsibilities
Lead end-to-end Service. Now implementation and enhancement projects from requirements gathering to deployment. Manage and mentor a team of Service. Now developers and administrators, ensuring skills development and career growth. Oversee the design, development, and maintenance of custom applications and modules on the Service.
Now platform. Configure and implement workflows, forms, business rules, and client/server scripts using JavaScript. Provide architectural guidance and ensure solutions are scalable, secure, and aligned with governance standards. Collaborate with business stakeholders and cross-functional teams to translate requirements into technical solutions.
Drive integration of Service. Now with external systems using REST/SOAP APIs. Establish and enforce coding standards, code reviews, and quality assurance processes. Plan and manage Service. Now upgrade and enhancement cycles. Act as the primary point of contact for escalations, risks, and delivery challenges.
Qualifications
7-10 years of working experience in Service. Now development and implementation. 3+ years in a leadership or manager ial role overseeing Service. Now projects and teams. Service. Now Certified System Administrator (CSA) – required. Service. Now Certified Application Developer (CAD) – required. Service. Now ITSM Certification – preferred.
Experience managing multiple Service. Now projects simultaneously.
Required Skills
Strong leadership, stakeholder management, and project delivery skills. Proficient in JavaScript for client-side and server-side scripting within the Service. Now platform. Skilled in building custom applications and workflows across modules. Deep understanding of REST and SOAP integrations. Experienced in Agile/Scrum methodologies and leading delivery in an iterative environment.
Proficient in HTML, CSS, XML, SOAP, REST. Skilled in using the Service. Now App Developer tooling.
Preferred Skills
In-depth knowledge of Service. Now ITSM, ITOM, and ITAM modules. Experience with Service Catalog, CMDB, and automation workflows. Familiarity with low-code/no-code development on Service. Now App Engine. Exposure to Service. Now Flow Designer. Understanding of Performance Analytics and Integration. Hub.
Education
(if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Cloud Administration, Cloud-Based Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (Cloud.
Ops), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Coaching and Feedback, Communication, Creativity, Crowd. Strike, Dynatrace APM, Embracing Change, Emotional Regulation, Empathy {+ 22 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship?
No Government Clearance Required? No Job Posting End Date