Leadership Development Coordinator

Role Summary

We are seeking a highly motivated and detail-oriented Leadership Development Coordinator to play a pivotal role in fostering the growth and development of our call center leadership employees. This position requires a dynamic individual with a passion for Operational Leadership Development, an aptitude for delivering engaging remote training sessions, and the ability to ensure robust post-training follow-through.

The ideal candidate will also oversee the management of self-paced learning modules within our Leadership Academy (LMS).

Key Responsibilities

• Training Facilitation: o Facilitate engaging and impactful remote training sessions for call center leadership employees across a global audience. o Deliver content that equips leaders with the skills and tools necessary to excel in their roles and drive team performance. o Adjust facilitation styles to accommodate diverse audiences and learning preferences.
• Post-Training Audits and Continuous Development: o Conduct detailed post-training audits to assess knowledge retention, application, and overall program effectiveness. o Provide actionable feedback and recommendations to participants and leadership teams. o Develop and implement continuous improvement initiatives to enhance leadership capabilities and program outcomes.
• LMS Administration: o Oversee the enrollment, tracking, and completion of self-paced leadership development modules in the company’s LMS. o Monitor progress and generate reports to ensure compliance with learning objectives and timelines. o Coordinate with internal teams to update and maintain LMS content and user access.
• Stakeholder Collaboration: o Partner with operational leaders, HR, and training teams to align development initiatives with business goals. o Serve as a trusted advisor to leadership teams on best practices for ongoing development. Qualifications/Working knowledge of:
• Proven Operational Leadership experience o Understanding leadership principles to guide supervisors in managing teams effectively. o Experience in coaching techniques to help supervisors improve their performance. o Ability to analyze supervisors' challenges and provide actionable solutions. o Understanding of performance data to design targeted development strategies.
• Strong analytical skills with the ability to conduct post-training evaluations and deliver actionable insights.
• Excellent communication and presentation skills with the ability to engage in person and remotely. o Ability to explain concepts clearly and concisely. o Proficient in both verbal and written communication. o Active listening to address participants' concerns and questions.
• Proficiency in Microsoft Office Suite and virtual training tools (e.g., Zoom, MS Teams). o Self-motivated and organized, with keen attention to detail and the ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience with global audiences and understanding of cultural diversity in training. o Ability to recognize and address the emotional and interpersonal dynamics of a team. o Empathy and adaptability in handling diverse learner needs and challenges
• Certifications or experience in training, or leadership development (e.g., ATD, CPTM). Industry Outsourcing/Offshoring