Gift Shop Attendant

Hospitality Gift Shop Attendant - Job Description**

Position Summary**

The Hospitality Gift Shop Attendant is responsible for providing excellent customer service, maintaining store appearance, and assisting guests with purchases in a gift shop setting. This role supports overall guest satisfaction by creating a friendly and efficient shopping experience.

Key Responsibilities**

• Greet guests warmly and offer assistance with product selection

• Operate the cash register and handle transactions accurately (cash, credit, etc.)

• Maintain knowledge of store merchandise, including pricing and promotions

• Restock shelves and ensure displays are neat, organized, and visually appealing

• Monitor inventory levels and report low-stock items

• Answer guest questions about products and local attractions

• Handle returns and exchanges according to store policy

• Keep the shop clean, including counters, floors, and display areas

• Follow loss prevention and security procedures

• Collaborate with team members and supervisors to meet sales goals

Qualifications**

• High school diploma or equivalent (preferred)

• Previous retail or customer service experience is a plus

• Strong communication and interpersonal skills

• Basic math and cash-handling ability

• Friendly, professional demeanor

• Ability to stand for extended periods and lift light merchandise

Work Environment**

• Typically located in hotels, resorts, hospitals, or tourist areas

• May require evening, weekend, and holiday shifts

• Fast-paced environment with frequent guest interaction

Skills & Competencies**

• Customer service excellence

• Attention to detail

• Sales and up-selling ability

• Time management

• Teamwork and reliability