Patient Service Rep

Department: UHC: Surgery

• Colorectal Clinic Job Summary: The Patient Service Rep manages patient flow for electronic check-in, check-out, and appointment procedures. The job requires exceptional communication and interpersonal skills and efficiency. All activities must be conducted in a confidential, professional, and personable manner. Performs other duties as needed.

Education and Experience

High School Diploma or GED required. Minimum six months required of customer service, general office or Receptionist vocational training, medical field preferred. Knowledge and Skills: Knowledge of medical terminology preferred. Able to use a computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint).

Operate/troubleshoot basic office equipment required for the position. Able to work calmly and respond courteously when under pressure; collaborate and accept direction. Able to think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision.

Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position. Licensures and Certifications: Valid driver's license required.