Managers for Tom Wood Auto Group

Location: Tom Wood Auto Group - Various Locations Employment Type: Full‑Time Reports To: General Manager / Executive Leadership

Position Overview

The Manager role at Tom Wood Auto Group is a key leadership position responsible for driving performance, developing teams, and delivering an exceptional customer experience within their department. Whether leading Sales, Service, or Finance & Insurance operations, Managers are expected to model Tom Wood’s Core Values while achieving operational, financial, and customer satisfaction goals.

This role requires a hands‑on leader who can balance people development, process execution, and performance accountability in a fast‑paced dealership environment.

Key Responsibilities

Leadership & Team Development

• Lead, coach, and develop department team members to achieve individual and departmental goals

• Foster a positive, accountable, and performance‑driven culture

• Conduct regular coaching sessions, performance reviews, and corrective actions as needed

• Participate in hiring, onboarding, training, and retention efforts

Operations & Performance Management

• Oversee day‑to‑day departmental operations to ensure efficiency, accuracy, and compliance

• Ensure adherence to dealership processes, manufacturer standards, and company policies

• Monitor KPIs and financial performance, taking action to correct gaps and improve results

• Collaborate with other department leaders to create a seamless customer experience

Customer Experience

• Ensure customers receive a transparent, professional, and ethical experience

• Handle escalated customer concerns and resolve issues promptly and professionally

• Maintain high CSI, survey scores, and online reputation standards

Compliance & Risk Management

• Ensure compliance with all state, federal, and manufacturer regulations

• Maintain accurate documentation and required disclosures

• Support audits and ensure department readiness at all times

Department‑Specific Focus Areas

Sales Manager

• Drive new and used vehicle sales performance

• Coach sales team on process, product knowledge, and closing techniques

• Manage inventory, pricing strategies, and manufacturer programs

Service Manager

• Oversee service operations, workflow, and technician productivity

• Ensure quality repairs, efficient scheduling, and strong service communication

• Maintain safety standards and shop compliance

F&I Manager

• Manage finance and insurance product offerings and profitability

• Ensure compliance with all lending, title, and disclosure requirements

• Deliver a transparent, customer‑focused F&I experience

Qualifications & Experience

• Previous leadership or management experience in automotive dealership operations

• Strong understanding of department‑specific processes (Sales, Service, or F&I)

• Proven ability to lead, coach, and hold teams accountable

• Strong communication, organization, and decision‑making skills

• Valid driver’s license with acceptable motor vehicle record

Preferred Qualifications

• Multi‑department dealership experience

• Manufacturer certification(s)

• Experience with dealership management systems (CDK, Reynolds, or similar)

• Demonstrated success in performance improvement and team development

What We Offer

• Competitive compensation plans (salary, commission, and/or performance incentives)

• Paid Time Off & Paid Holidays

• Medical, Dental, and Vision Insurance

• 401(k) with Company Match

• Life & Disability Insurance

• Ongoing training and leadership development

• Opportunities for advancement across a multi‑location organization

Why Work for Tom Wood Auto Group

The Tom Wood Group is a family‑owned organization that has proudly served communities for over 50 years. We believe great leadership drives great results - and we invest in our managers to help them grow, succeed, and build lasting careers.

Our Core Values: Humbly Confident • Passionately Driven • Sincere Desire to Help Others • Uncompromising Integrity