988 Quality & Training Specialist

Join Our Team Lenape Valley Foundation (LVF) is seeking a full-time 988 Quality & Training Specialist to join our team at the Bright Path Center. This position plays a key role in supporting the quality and effectiveness of our 988 Suicide & Crisis Lifeline operations through staff training, onboarding, coaching, call monitoring, and quality improvement efforts.

In addition to training and quality responsibilities, the 988 Quality & Training Specialist provides direct crisis intervention by answering 988 and crisis hotline calls when not engaged in training activities. This position is ideal for someone who is passionate about behavioral health, enjoys developing others, values continuous improvement, and wants to make a meaningful impact in the community.

What We Offer

NEW!! Daily. Pay- gives you the flexibility to access your earnings immediately- on your own schedule! Shift Differentials for overnight and weekend shifts 403(b) Retirement Plan Pet Insurance Wellness Initiatives Career Growth Opportunities Full-Time Benefits Medical | Dental | Vision Generous PTO: 15 Vacation Days, 10 Sick Days, 4 Personal Days, 7 Paid Holidays, 5 Conference Days Continuing Education: Tuition discounts, free online learning, and reimbursement up to 3% of annual salary for outside trainings Employee Assistance Program Basic Life Insurance & Long-Term Disability What You Bring Bachelor's degree in psychology, social work, counseling, sociology, nursing, human services, criminal justice, education, or a related field; or a bachelor's degree in a related field with two (2) years of behavioral health direct care experience One (1) year or more of experience in a 988, crisis hotline, crisis intervention, emergency services, or behavioral health setting Experience training, mentoring, coaching, onboarding staff, quality improvement activities, or data collection and reporting Strong communication, organizational, and interpersonal skills Ability to complete required 988 Suicide & Crisis Lifeline trainings Computer proficiency and ability to learn electronic health record and reporting systems Ability to meet the physical requirements of the position, with or without reasonable accommodation Your Role Train and onboard new Crisis Hotline Specialists through classroom instruction, role-play, shadowing, and coaching Ensure staff complete required Lifeline and organizational training requirements Monitor live and recorded 988 and crisis hotline calls and provide constructive feedback Conduct quality reviews and coaching sessions to support ongoing staff development Track and document training completion, competencies, and annual training requirements Assist with collecting, organizing, and reporting quality and performance data Identify trends, training needs, and opportunities for program improvement Collaborate with leadership to maintain compliance with 988 Suicide & Crisis Lifeline standards Help ensure continuity of operations and coverage for the 988 Lifeline Answer incoming 988 Suicide & Crisis Lifeline and Lenape Crisis hotline calls when not conducting training activities Complete risk assessments, safety planning, crisis intervention, referrals, and documentation in accordance with program standards Support individuals experiencing mental health, substance use, and emotional crises through compassionate, person-centered care About Lenape Valley Foundation Since 1958, Lenape Valley Foundation (LVF) has been a trusted non-profit provider of essential human services in Bucks and Montgomery Counties.

Our mission is to partner with individuals facing mental health, substance use, or developmental challenges as they pursue personal goals and improved quality of life. With over 30 programs and a commitment to evidence-based care, LVF continues to evolve to meet community needs. Our Commitment To Diversity and Inclusion LVF is an Equal Opportunity Employer.

We are committed to fostering a workplace that respects and celebrates diversity. We welcome applicants of all backgrounds and ensure a discrimination and harassment free environment where everyone is treated with dignity.