Customer Service Opportunities

Customer Service Opportunities Join a Team That Makes a Meaningful Difference At Southern Metropolitan Cemeteries Trust (SMCT), we create extraordinary experiences. We create memories, care for our shared heritage, and support families through some of life's most important moments. As part of our Customer Service team, you'll play a vital role in delivering compassionate, professional support to our customers.

Whether assisting families through their memorial journey, providing expert advice on our products and services, or managing customer enquiries, you'll help create positive experiences built on care, empathy and respect. With ongoing training and development, you'll discover a rewarding culture built on shared values, a drive to do your best, and genuine care for one another.

About the Roles We are currently recruiting for a number of customer-facing positions across our Customer Service team. Opportunities may include: Sales Consultant Plaques & Memorials Consultant All roles are centred around delivering exceptional customer experiences while supporting families with professionalism, empathy and care.

Depending on the position you are matched to, your responsibilities may include: Providing expert advice on memorial products and services Supporting customers through important decisions with care and understanding Managing customer enquiries via phone, email and face-to-face interactions Preparing quotes, invoices, deeds, orders and other documentation Coordinating memorial installations and related customer requests Tracking and managing customer journeys from enquiry through to completion Maintaining accurate CRM and business records Building strong relationships with customers, funeral directors and internal stakeholders Contributing to continuous improvement initiatives and team success About You We're looking for people who are passionate about customer service and making a positive difference in the lives of others.

You'll bring: Experience in customer service, sales, administration or relationship management Outstanding communication and interpersonal skills A genuine ability to connect with people and show empathy Strong organisational skills and attention to detail The ability to manage multiple priorities in a fast-paced environment Confidence using Microsoft Office and customer management systems A collaborative, team-focused approach A current Australian Driver's Licence is desirable for some positions.

Our Recruitment Process As part of this recruitment campaign, shortlisted candidates will be invited to attend a group assessment session. Through this process, candidates may be considered for one or more opportunities across our Customer Service team, based on their skills, experience and interests. Please note: Other customer-facing positions advertised by SMCT may have different responsibilities, requirements and recruitment processes.

We encourage candidates to apply only for the role that best aligns with their skills, experience and interests. What's On Offer? We offer a fulfilling career with exceptional personal and professional growth opportunities, along with a comprehensive range of benefits: 12 RDOs per year for full time employees Access to Leadership and Development Programs Employee Health, Wellbeing and Assistance Programs, including complimentary onsite physio services Flexible working arrangements Immediate access to unpaid parental leave and a short waiting period for paid parental leave Opportunity to purchase additional annual leave Discounts at our employee café and onsite florists Don't meet every requirement?

We still encourage you to apply. Your unique strengths might be just what we need. We care for our colleagues and the community we serve. To protect one another, all successful candidates will be required to complete background checks. If you have any access requirements that may impact your participation in our recruitment process, please contact recruitment@smct.

org.au so we can discuss any adjustments required. We're reviewing applications as they come in and may close this advertisement early, so we encourage you to apply as soon as possible. For more information about Southern Metropolitan Cemeteries Trust, visit www.smct.org.au . SMCT is an Equal Opportunity Employer and a Diversity Council Australia Member.