Junior IT Specialist

Responsible for providing the first level of resolution in troubleshooting network, hardware, and software issues. Responsible for providing on-time problem resolution. Ability to work with different levels of knowledge and diagnose different problems. Ability to identify the different problems which need escalation to different teams and follow up with them till resolution.

Can work with different tasks smoothly and effectively. Responsible for dealing with different providers to report and follow up with them on any outage during working hours. Handle different requests using the ticket system or e-mail. Deliver the knowledge needed to the customers in a simple way Provide accurate information on IT products or services.

Record events and problems and their resolution in logs. Follow up and update customer status and information. Assess the IT infrastructure on a regular basis to ensure it continues to meet necessary demands Manage daily operations of the IT department Troubleshooting and solving client Software and Hardware issues within the plant serving as first point of contact Maintain client Software Installations and Upgrades needed.

Requirements

B.Sc. in Computer or Communication Engineering or Computer Science Good written and spoken English Organized for working in a global cooperative team environment. Technical skills: Good troubleshooting skills Different Operating Systems Knowledge (Microsoft, Unix / Linux, etc) Networking Support Knowledge analysis of network problems (LAN/WAN) Confident control of analysis tools.

Technical interpretation of technical error message retrievals Identification of coherence between individual messages of systems and customers ITIL knowledge is a plus. Personal skills: Excellent communication skills and presentation skills. Self-motivated, detail-oriented Willing to work on a shift basis and On-call.

Confident negotiation and online documentation (throughout the negotiation) Business and Managerial skills: Good understanding of the global cooperative team environment Understanding of the Telecommunications Market Working under stress, Multitasking, Dynamic and Customer-oriented Handle Jobs with accuracy and high quality Maintain service stability.