Senior Technical Support Engineer

About Centric Software: Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products.

Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market. Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

We are seeking a Senior Technical Support Engineer to join our growing team. You will play a pivotal role, in delivering exceptional customer support and technical guidance. With a primary focus on our Japan customers, you'll address their inquiries and provide efficient solutions. Given Centric Software's specialization in fashion and consumer goods technology, you'll play a critical role in empowering businesses to bring their products to market.

Responsibilities

Resolve customer queries and issues promptly, adhering to SLAs. Collaborate with R&D, Services, and Pre-sales teams to address bugs and ensure project timelines. Manage complex customer accounts and understand their hardware and software setups. React quickly to major customer issues. Ensure system availability and functionality for customers.

Analyze complex problems and propose solutions. Establish credibility with internal and external customers. Achieve proficiency in Centric 8 software installation and functionality. Skills: Demonstrated expertise in customer-facing roles, coupled with strong IT troubleshooting skills Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud).

Qualifications

Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field. Fluent in Japanese and English. Minimum of 2 years' experience in a similar role, preferably within the technology or fashion industry. Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable. Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.