Senior Technical Support Analyst

Join the MVT family!!! Mesilla Valley Transportation is hiring a SeniorTechnical Support Analyst in El Paso, TX!

Job Summary

The Technical Support Analyst will be responsible for providing support to a wide variety of customer types and situations. Progressive levels of responsibility within the role will necessitate a more proactive approach to preventing future issues and fostering customer educatio Responsibilities: Represent the technical support team in cross-functional meetings and projects.

• Handle the most complex and critical technical issues.
• Advise on more complex technical issues that Analys I & II cannot resolve, as needed.
• Act as a subject matter expert for specialized technical areas within the organization.
• Develop and implement advanced troubleshooting techniques and solutions.
• Conduct training sessions and workshops for technical support teams and end-users.
• Act as a point of escalation for critical issues and provide hands-on assistance when necessary.
• Continuously evaluate and recommend new technologies and solutions to improve efficiency and effectiveness.
• Works with IT leadership to run the Change Management System Qualifications:
• Associate’s Degree in IT related field (Preferred).
• Two years of relevant experience (Required). An equivalent combination of education and experience will also be considered.
• Basic certifications (Preferred)
• A+, CCNA, Network+.
• Strong understanding of ITIL framework.