Operations Support Analyst

Hex. Digital is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

Hex. Digital for 9th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”. At Hex. Digital, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.

D. Power for seven consecutive years. A career at Hex. Digital is rich in experience and offers opportunities to build lasting relationships with our customers. Come join us and realize your potential. Job Description Analyst – Partner Service Delivery NADC

• Provide Timely & Accurate Analytical Support For New Accounts Data Capture partners globally
• Monitor data capture quality of Partners
• Preparing monthly dashboards for vendors performance
• Monitor vendor Performance -Track Daily / Weekly Volumes / SLA
• TAT & Accuracy
• Monthly validations for volume / Invoice and QC details
• Work on GNA screens and other tools followed in the process , responsible for worklist clearance
• Providing application copies as and when required for litigation purposes
• Create and publish Monthly Scorecard
• Support vendor performance across GNA
• Communicate effectively with vendors & internal stakeholders & foster positive relationships at all levels of the organization.
• Invoice Tracking / Reconciliation with MIS And Reporting any gaps
• Work With Global Reporting Teams To Provide Inputs For NADC & Create Standard Reporting
• Partner With New Accounts SME's For Any Projects / Market change
• Obtain, assess and create Volume Forecasting for Partners
• Continually review processes to maximize our potential in reducing costs
• Foster positive relationships with Partners and linkages at all levels of the organization.
• Stay abreast of department policies & procedures and ensure adherence to regulatory, operations and compliance standards.
• Identify and implement improvement strategies that support the achievement of department goals and strategies.
• Assist Audit, Internal And Compliance Functions At Times Of Audits To Ensure All Control Issues Are Identified And Addressed.
• Provide Ongoing Feedback To The partners /leaders to ensure Quality standards are met
• Support all the departmental initiatives & changes.

Qualifications

Qualifications

• Analytical Mind and Attention to Detail
• Prior experience MIS will be preferred
• Operating with a sense of urgency
• Excellent analytical, problem solving & implementation skills
• Strong knowledge of MS Office suite especially Microsoft excel, Visio & PowerPoint
• Ability to handle change & consistently deliver high levels of service
• Ability to work flexible hours based on business needs
• Self-Motivated Individual With A Very Strong Results
• Experience in Data Capture Quality Monitoring, File Transmission Monitoring, and Secure File Transfer processes
• Ability to work in a fast paced and changing environment
• Ability to work independently as well as being a good team player.
• Ability To Work In Cross Functional Environment With Global Teams Across globe
• Ability to Be Flexible and Resilient In The Face Of Changing Business Environment and Pressure
• Graduation in any stream is mandatory
• People with BTLI experience will be preferred
• Shift timings: 16:00 hrs. to 1 AM ReqID: 18013467 Schedule (Full-Time/Part-Time): Full-time