Reservations Agent

Reservations Agent – 5-Star Hotel Kendrick Recruitment is currently seeking an experienced and professional Reservations Agent to join a prestigious 5-star hotel in Franschhoek, Western Cape. The successful candidate will be responsible for managing reservations and guest enquiries while ensuring a seamless and personalised booking experience from initial enquiry through to arrival.

Location: Franschhoek, Western Cape Property: 5-Star Hotel Position: Reservations Agent Salary: R18,000 – R20,500 per month Key responsibilities Handle all incoming reservations enquiries via telephone, email and other booking channels. Process individual and group reservations accurately and efficiently. Provide guests with detailed information regarding accommodation, rates, availability and hotel facilities.

Ensure all reservations are correctly captured and maintained on the hotel’s reservations system. Follow up on enquiries and convert opportunities into confirmed bookings. Manage amendments, cancellations and special requests professionally. Communicate guest requirements and preferences clearly to the relevant hotel departments.

Maintain accurate guest profiles and reservation records. Assist with upselling room categories, packages and additional hotel services where appropriate. Monitor availability and ensure bookings are managed in line with hotel revenue and occupancy strategies. Handle guest queries and resolve reservation-related concerns promptly and professionally.

Work closely with Front Office, Revenue, Sales and other departments to ensure a seamless guest journey. Maintain a high level of service and professionalism at all times.

Requirements

Previous experience in a hotel reservations role is essential. Experience within a 4- or 5-star hotel environment is highly advantageous. Strong knowledge of hotel reservations procedures and systems. Excellent written and verbal communication skills. Strong attention to detail and excellent organisational abilities. A confident and professional telephone manner.

Good computer literacy and administrative skills. Ability to work accurately and efficiently under pressure. Strong guest relations skills with a genuine passion for hospitality. Professional presentation and a proactive, service-driven approach. Knowledge of the Franschhoek and Winelands hospitality market would be advantageous.