IT Analyst - Part Time

Responsibilities

Provide Tier 1 and Tier 2 internal support of hardware and software Troubleshoot issues to identify and resolve root causes Track and deploy Mac. Books and other IT hardware according to IT policies. Assist with setup, configuration, repair, and troubleshooting of Mac. Books, peripherals, and software applications Perform basic network and application administration Monitor and maintain daily performance of IT systems Onboard New Hires (obtain software requirements from Hiring Manager, setup MacBook, set permissions including MFA and ensure they are working, set and review plug-ins, maintain the approved software for the applications store) Offboard Terminated Team Members Ensure Channel11 is running in Ascent Cloud offices during business hours Assess needs and setup audio/visual for conferences Monitor end user compliance with SOC 2 policies Requirements & Qualifications: High school diploma or GED Bachelor's degree in an IT-related field (at least in process) Working knowledge of AI capabilities and security risks Preferably 1 - 3 years of customer service, call center, and/or technical support experience Demonstrated ability to identify the root causes of problems and resolve them Excellent written and verbal communication skills Ability to effectively prioritize and multi-task in a fast-paced environment Must be able to learn new concepts quickly and apply them to daily work Preferably experienced with macOS and MacBooks Familiar with Microsoft Office Suite (Word, Excel, Outlook) Familiar with Google Workspace (Google Docs, Sheets, Slides, etc.)

Working knowledge of Salesforce CRM is a plus Hours - 20/week Availability

• Monday mornings, Friday afternoons, other agreed upon times during business hours