German Customer Support for a New Online Payment Platform - Athens

We are looking for fluent German speakers to join the German Customer Care team of an innovative online payment platform. If you are tech-savvy, customer-oriented, and eager to be part of a dynamic and fast-growing environment, this opportunity is for you!

Responsibilities

Provide customer support via phone calls, chat, and occasional emails Monitor and follow up on open cases to ensure timely and effective resolution Deliver high levels of customer satisfaction through professional communication Build and maintain strong relationships with customers and partners Meet performance targets set by both the client and internal teams Requirements Fluent in German (C1–C2 level, written and spoken) Good command of English (minimum B2 level) Strong communication, problem-solving, and troubleshooting skills Previous experience in customer service or customer success is a plus Basic technical understanding Availability to work on-site in Athens EU Passport Benefits Competitive gross monthly salary of €1,600 (14 salaries per year) Hybrid working model with 1 day per week remote work Discounted mobile plan with exclusive employee pricing Special offers on mobile devices through company partnerships Preferential rates across telecommunications services (mobile, internet, and landline packages) Annual €200 voucher for purchases at selected food retail partners Free access to leading online learning platforms (Coursera, Learnlight, Percipio, Skillsoft) for continuous professional development Exclusive employee discounts at a variety of retail stores and partner brands Modern and multicultural working environment Fully equipped office with comfortable break and relaxation areas Ongoing training and career development opportunities