Customer Service Agent with Dutch

Role description:

• Managed customer interactions via phone and email, and subsequently through chat;
• Handled and resolved customer requests, ranging from simple inquiries (e.g. updating contact details, resending documents) to more complex cases; Managed billing-related requests, including invoice inquiries, invoice resending, and clarification of specific billing items or situations; Handled requests related to changes in banking details or legal entities and verified the required documentation; Managed fraud cases and customer complaints; Escalated cases to other departments when requests could not be resolved directly by the Customer Service team; Collaborated with internal teams and stakeholders across the Netherlands.

Qualifications

Approximately 2 years of experience in Customer Service is preferred; however, candidates with experience in areas such as Sales, Logistics, or Supply Chain can also be considered; Advanced Dutch language skills (C1 level) are required; Advanced English language skills are also require; Business communication experience would be considered a plus.