Welcome Desk Associate

Job Details: Job Location: Uptown Campus

• New Orleans, LA, Position Type: Full Time, Salary Range: $14.85 - $15.91Hourly, Job Shift: Any, What You'll Do: Facilitate an exceptional experience for the NOJCC Community through warm greetings, customer service, and smooth check-in processes. Create memorable experiences for members, anticipating and accommodating their needs. Assist members with the NOJCC App and website. Troubleshoot member issues and facilitate communication between supervisors Manage and maintain the courtesy desks in a clean and presentable form Be actively engaged in "cross-selling" the other key revenue components of the NOJCC to members/guests- i.e., Fitness, Aquatics, Pre-school, after-school, summer camps, etc, by obtaining enough program knowledge of these key program areas. Knowledge of NOJCC emergency, security, and safety protocols (i.e., fire alarm evacuation, CPR, etc.). Calling 911 and alerting security personnel in emergencies Other duties as needed Comfortable standing or sitting for lengthy periods Process financial transactions as needed Create a positive, welcoming environment in person and over the phone for all those who come to the NOJCC, including but not limited to members, program participants, guests, and staff. Checking in members and guests according to the NOJCC procedures. Monitoring up-to-date memberships and member check-ins. Verifying approved access to the facility. Ensuring all guests have been properly checked in. Answering phones and redirecting calls. Ensure the welcome desk is kept neat and stocked with all flyers and materials. Report Maintenance and Facility requests to the appropriate staff. Be able to adjust work schedule to provide evening and weekend walk-in tours for prospective members when time permits. Perks Complimentary Fitness Membership 401K Contributions EAP Assistance Qualifications: What You'll Bring: Familiarity with relevant software, particularly the Microsoft Office Suite. Availability to work a consistent schedule, including mornings, evenings, and/or weekends. High school diploma or GED Excellent interpersonal skills and a commitment to providing quality customer service. Proficient in Microsoft Word, Excel, Outlook, and Google Meet, with the ability to learn a membership database; good typing skills are essential. Competence in basic-level mathematics. Ability to work independently, set priorities, and handle multiple tasks effectively. Detail-oriented and reliable. Friendly demeanor with strong oral and written communication skills. Prior experience or a passion for customer service or hospitality. The capability to work and multitask in a fast-paced environment as part of a team. Strong customer service skills and a positive, welcoming attitude. Effective communication, organizational, and interpersonal skills. Schedule: Full Time | Sundays, 12:00 - 7:00 PM and Mondays
• Thursdays, 1:00 - 9:00 PM Though the schedule may vary from week to week, the ideal candidate is available on Saturdays and Sundays and weekdays from 10:00 am - 7:00 pm. Let's Talk Money! $14.85 - 15.91 per hour The New Orleans Jewish Community Center is an Equal Opportunity Employer At the New Orleans Jewish Community Center (NOJCC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital status, veteran service, genetic information, family or parental status, or any other status per applicable federal, state and local laws. The NOJCC expressly prohibits any form of unlawful employee harassment based on any of the characteristics listed here. Improper interference with the ability of NOJCC employees to perform their expected job duties is not tolerated. The NOJCC complies with applicable state and local laws governing non-discrimination in employment in every location in which the NOJCC has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence.