Patient Care Coordinator

Job Summary

This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the Green Prosthetics Erie outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform intake and follow-up activities.

Work includes: 1) ensuring the patient is checked in/out for care; 2) collecting and entering demographic and financial data in the patient’s medical record; 3) gathering/validating insurance information using routine methods, scheduling patient appointments; 4) collecting co-pays, co-insurance, and prior balances; 5) obtaining and processing of referrals, authorizations, and pre-certifications for patients; and 6) working with patients to ensure the patient’s needs are fulfilled and determining insurance benefit coverage for prescribed items.

Work requires critical thinking, hearing the patient's needs, meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, and knowledge of medical terminology and the patient intake process. An incumbent follows proper communication channels in handling daily and routine problems and recognizing issues that need referral to management.

Strong customer service skills are required, offering every patient the highest level of service every time. An incumbent is generally interacting with patients on the phone or at the front desk, interacting with patients directly.

Essential Duties

● Registers and/or checks patients in/out. ● Handles and reconciles payments. ● Continually monitor and reconcile issues prior to patient visit. ● Processes referral orders and/or pre-authorizations. ● Coordinates appointments, answers the phone, and politely talks with patients. ● Responds to patient questions regarding routine billing and insurance matters.

● Coordinates patient instructional/education activities.

Qualifications

● One year of customer service work experience is required, and two years is preferred. Healthcare or Call Center experience preferred.

Overview

Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the area.