Corporate IT Lead - Global

About Flex. Trade: Flex. Trade Systems is a provider of customized multi-asset execution and order management trading solutions for buy- and sell-side financial institutions. Through deep client partnerships with some of the world's largest, most complex and demanding capital markets firms, we develop flexible tools, technology and innovation that deliver our clients a competitive edge.

Our globally distributed engineering teams focus on adaptable technology and open architecture to develop highly sophisticated trading solutions that can automate and scale with your business strategies. At Flex. Trade, we hold our values close to heart, with pride and gratitude, as they guide us in everything that we do.

We are dedicated to giving our clients a competitive edge, taking ownership of our responsibilities, being flexible to adapt to ever-changing environment and technology, bringing integrity to every interaction and we continue to improve, grow together and collaborate as one team. All of these while having Fun truly makes Flex.

Trade a wonderful place to work. The Team The Corporate IT Team’s mission is to provide premier customer service globally and to enable Flex. Traders with secure cutting edge, technology solutions to fulfil Flex. Trade’s mission – Trade Your Best.

About You

Flex. Trade Corporate IT is looking for a Corporate IT Lead to innovate and grow our Corporate Information Technology Services and improve our processes globally. We are looking for an individual who has passion, knowledge, drive, and most importantly, someone who loves what they do and who they do it with!

Responsibilities

• Support Windows, Mac, Android, IOS environments and Linux environments
• Support VDI, Desktop and Laptop environments
• Support M365/Intune/Azure, Jira/Confluence, Service. Now.
• Lead/ mentor a team of support engineers; take ownership of managing day to day BAU activities
• Develop a team culture of analysing issues and identifying root cause.
• Build/Drive a process-based culture. Own knowledge management (runbooks, troubleshooting guides)
• Establish metrics
• KPIs/SLAs. and build reports to measure the effectiveness of the team and operational efficiencies, run service reviews and drive continuous improvements.
• Mange Major Incident, Incident, Problem and Change processes end-to-end (including RCAs and CAB coordination).
• Manage Corporate IT projects including planned upgrades, tooling rollouts and patching.
• Manage vendors and third-party support relationships.
• Own budget planning and spend tracking for end-user and service operations.
• Partner with Info. Sec and application teams to maintain stable, secure services.
• Communicate system issues, outages and business risks, including planned downtime and mitigations.
• Conduct research to make evaluations and recommendations Be able to determine the appropriate technical tool to address the client's business needs.
• Ensure compliance with policies, procedures and regulations to ensure sound business operations. Key Skills & Requirements
• Degree in Engineering or Computer Science, or an equivalent combination of training and experience
• Management experience of a global team.
• Solid experience in the Desktop Support and or System Engineering
• ITIL Intermediate Certification
• Strong ITIL and Process Design Experience
• Experience with and/or administrative Skills in the following: M365 including Teams Telephony, Service. Now, Jira, Confluence.
• Administering other resources such as Windows
• Enterprise Server and Linux.
• Strong customer service and orientation
• Excellent analytical and problem-solving skills.
• Excellent written and oral communication skills
• Strong Project management experience.
• Ability and Experience on Premise and Remote Desktop and Applications Support Does this sound like you? We would love to hear from you. You can apply on the link on this page and we will get back to you as soon as we are able. For more information visit http://flextrade.com or follow us on twitter and LinkedIn for the latest updates. graphic standards, certificate lifecycle management, hardening practices, just-in-time access, and similar functions. Flex. Trade Systems, Inc. does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an authorized agreement for a particular SOW (Statement of Work) in place is hired: such resumes are deemed the sole property of Flex. Trade Systems, Inc. Flex. Trade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.