Parts Counterperson

Parts Counterperson

About Greenbrier Automotive Group

At Greenbrier Automotive Group, we’re proud to be the automotive home for drivers across Lewisburg, WV and the surrounding communities. Our team delivers an unmatched experience. We offer a wide selection of new Dodge, Jeep, Mitsubishi, Chevrolet, Ford, Chrysler, and Ram models, along with a strong inventory of quality used cars, trucks, and SUVs. With competitive pricing, exceptional service, and a customer-first culture, we give every guest a reason to choose Greenbrier.

We’re not just focused on great vehicles; we’re committed to creating a great place to work. Our team enjoys:

• Health Coverage – Comprehensive medical, dental, and vision plans
• Life & Accidental Death Insurance – Added financial protection for you and your family
• Retirement Savings Plan – Company-supported planning for your future
• Paid Vacation Time – Generous time off to rest and recharge
• Paid Holidays – Enjoy major holidays off
• Work–Life Balance – A collaborative, supportive culture that values your time and creativity with weekends off.

If you want to grow with a dealership that values people as much as performance, you’ll feel right at home here.

About the Role

The Parts Counterperson sells and distributes parts to all customers, whether over the counter, through the shop, or on the phone, ensuring accurate orders, timely delivery, and high-quality customer service.

Key Responsibilities

• Assist retail and shop customers in selecting required parts efficiently and professionally
• Inform customers of companion parts, specials, and full product offerings
• Answer phone inquiries and provide accurate pricing and information
• Review body shop estimates to verify correct parts and pricing
• Provide exceptional service to both internal and external customers
• Pull and fill parts orders from stock; notify parts manager of out-of-stock items
• Locate and order out-of-stock parts from external sources as needed
• Notify service advisors and customers when special orders are received
• Deliver parts to body shop and ensure proper tagging with customer names and job numbers
• Follow up on back-ordered items and verify will-call/back-order files weekly
• Replenish assigned inventory daily
• Assist outside sales representatives with orders
• Ensure internal service requests are properly billed
• Process retail payments and credit authorizations accurately
• Issue credits for returned parts with proper documentation
• Issue and track shop tools to technicians
• Maintain orderly records of repair orders, invoices, estimates, and special orders
• Prepare orders for daily shipment, delivery, or pick-up
• Solicit assigned accounts via phone and maintain front/rear counter areas
• Clean computer terminals, printers, and work areas daily
• Participate in training programs and stay current on new products and updates
• Assist in lost sales tracking and other reporting tasks with the parts manager
• Maintain professional appearance
• Perform other tasks as assigned

Qualifications

• Previous parts counter or automotive parts experience preferred
• Strong customer service and communication skills
• Knowledge of automotive parts, tools, and inventory management helpful
• Ability to multitask and work efficiently in a fast-paced environment
• Professional appearance and demeanor

Work Environment

Dealership parts department and service areas with frequent interaction with employees, customers, and vendors.

Equal Opportunity Employer

Greenbrier Automotive Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic.