Receptionist Other Staff

Manages the telephone: Operate paging/telephone system as required. Answers calls timely and courteously. Directs calls promptly and accurately. Assists visitors upon arrival to the facility Greets visitors upon entry to the building courteously. Assists those visitors by giving directions or contacting the person they have come to visit.

Ensures all visitors/vendors sign in. Demonstrates customer service skills in every interaction via phone or in person. Greets people effectively. Offers assistance. Maintains a neat and orderly work area. Demonstrates awareness of environment and focuses attention on the front entrance. Performs other clerical duties as assigned Assists the administrator or others with special tasks or projects.

Performs duties related to mail handling and filing as needed. Prepares informational packets, brochures, etc., that are maintained in the front area for visitors. Assists with administrative duties as directed (including typical filing, posting accountings, data entreat.) Attend in-service education programs in order to meet facility education requirements.

Be familiar with Standard Precautions, Exposure Control Plan, Fire Drill and Evacuation Procedures and know how to use the information. Maintain confidentiality of resident and facility records information.