Manager, Acute Services - Crisis

Job Details: Job Location: Lighthouse 115 Parkside

• Colorado Springs, CO, Position Type: Full Time, Salary Range: $70000.00 - $100000.00Salary, Job Shift: Day, FLSA Status: EXEMPT
• This position is classified as Exempt under the Fair Labor Standards Act and is not eligible for overtime pay. Purpose-Driven Work. Exceptional Benefits. Lasting Community Impact. DESCRIPTION Make an Impact. Build Your Career. Change Lives. At Diversus Health, every team member plays a vital role in improving access to behavioral health care for individuals and families throughout our community, including underserved and vulnerable populations. When you join our team, you become part of a mission-driven organization dedicated to removing barriers to care, promoting recovery, and creating healthier communities. Whether your passion is clinical care, crisis services, operations, administration, leadership, or support services, you'll have the opportunity to make a meaningful difference while building a rewarding and fulfilling career. Why Join Diversus Health?
• Public Service Loan Forgiveness (PSLF) Eligible Employer*
• Tuition Reimbursement Opportunities
• Comprehensive Medical, Dental, and Vision Coverage
• 401(k) with a 4% Company Match
• Generous Paid Time Off, Sick Leave, and Paid Holidays
• Employee Assistance Program (EAP)
• Employer-Paid Life Insurance, AD&D, and Long-Term Disability Coverage for Eligible Employees
• Professional Development and Continuing Education Support
• Career Growth and Advancement Opportunities
• Collaborative, Mission-Driven Culture
• Meaningful Work Serving Underserved and Vulnerable Members of Our Community Benefits, eligibility requirements, and plan details are outlined in the Benefits Overview brochure. In the event of any discrepancy, the official plan documents govern.

Job Summary

Provides management and leadership for the day-to-day operations of Diversus Health Crisis Walk in Center, Crisis Evaluators and Crisis Referral and Placement Coordinators. An emphasis on the timely and appropriate response to clients in crisis; develops and maintains community connections; monitors systems and processes to ensure fidelity to clinical care and evidenced-based practices; fosters an environment of accountable care practices, to include individualized client care, utilization management, access to care and productivity; promotes collaboration and cross-systems strategic planning, reviewing and aligning goals within and among networks; continuously develops clinical and support programs to ensure clients with complex needs and multi-agency involvement, benefit from a coordinated care plan across internal programs, community-based agencies and providers and develops an accountable team approach to clinical and administrative outcomes and quality care.

Ensures that staff across the system are meeting the customer service needs both internal to and external the programs supervised. Provides leadership, consultation and guidance to the continued growth and development of the Lighthouse to improve efficiencies and create cost-containment strategies that support the overall Diversus Health system.

Essential Functions

Demonstrates leadership qualities with the ability to persuade, negotiate, motivate, coach, teach and facilitate individuals and groups on reaching the objectives of Diversus Health strategic vision and goals. Demonstrates knowledge of crisis and acute care models Supports innovative workforce development, recruitment and retention efforts to facilitate management of clients in crisis and referral to appropriate level of services Builds and maintains professional relationships with new and existing partners while identifying opportunities for improvement.

Communicates effectively with internal and external practice teams in public and private forums. Manages and drives growth with existing and new clients/community partners to achieve assigned individual and team goals. Provides feedback to leadership on practice transformation efforts, process redesign and improvement, and outcomes.

Works in a team environment to support the success of all team members. Provides AOC (Administrator on call) coverage, as needed. Serves as a liaison between LAS and both internal and external providers to ensure seamless coordination of care on behalf of our clients served. Knowledge/Skills/Abilities: Master’s degree and licensure in a related mental health field.

(LPC, LCSW, LMFT, LAC) Minimum of 3 years exp in the healthcare field in a leadership or management capacity preferred. 5+ years in the behavioral health industry with a thorough working knowledge of Inpatient, Crisis and IOP, required. Knowledge of managed care principles, best clinical practices, business and management theory and models, critical thinking and effective customer/employee service models in behavioral health care.

Experience working in a complex, fast paced environment that requires excellent multi-tasking skills and has significant customer interaction telephonically and/or in person. Ability to work cohesively in a team-oriented environment that fosters good working relationships. Excellent computer skills with proficiency in Microsoft Office and Outlook.

Experience with medical claims processing, collections and cash flow management. Ability to organize and prioritize workload to meet all deadlines and established goals. Excellent leadership and interpersonal skills. Ability to analyze statistical and financial data. Strong verbal and written communication skills. Advanced computer skills.

Employees may be eligible for participation in the federal Public Service Loan Forgiveness (PSLF) Program. Eligibility is determined by federal program requirements.

Qualifications

Qualifications Education & Licensure Master's degree in Counseling, Social Work, Psychology, or a related behavioral health field required. Active Colorado licensure in good standing as one of the following: Licensed Professional Counselor (LPC) Licensed Clinical Social Worker (LCSW) Licensed Marriage and Family Therapist (LMFT) Licensed Addiction Counselor (LAC) Candidates holding an LAC in addition to one of the required clinical licenses are strongly encouraged to apply.

Experience Minimum of five (5) years of experience in the behavioral health field required. Thorough working knowledge of inpatient behavioral health, crisis services, and intensive outpatient programming (IOP) required. Minimum of three (3) years of leadership, supervisory, or management experience in a healthcare or behavioral health setting preferred.

Experience working in a complex, fast-paced environment requiring strong multitasking and organizational skills. Experience collaborating with multidisciplinary teams, healthcare providers, and community partners preferred. Knowledge, Skills & Abilities Strong knowledge of behavioral health crisis systems, acute care models, managed care principles, and evidence-based clinical practices.

Understanding of business and management theories, operational best practices, and customer service models in behavioral health care. Exceptional leadership skills with the ability to motivate, coach, mentor, and develop teams. Strong critical thinking, problem-solving, and decision-making abilities. Ability to build and maintain effective working relationships with internal and external stakeholders.

Strong organizational skills with the ability to prioritize competing responsibilities and meet deadlines. Ability to analyze operational, statistical, and financial data to support program performance and strategic planning. Experience with medical claims processing, collections, and cash flow management preferred. Excellent verbal, written, presentation, and interpersonal communication skills.

Advanced computer skills with proficiency in Microsoft Office and Outlook. Ability to thrive in a collaborative, team-oriented environment while promoting accountability and positive workplace culture. Commitment to delivering exceptional customer service and improving access to care for individuals and families in crisis.

Employees may be eligible for participation in the federal Public Service Loan Forgiveness (PSLF) Program. Eligibility is determined by federal program requirements.