Professional Services Consultant

Description Dot Compliance is an AI-powered cloud software company delivering electronic Quality Management System (eQMS) solutions to life sciences organizations worldwide. Built natively on Salesforce, our platform replaces paper-based quality processes with digital systems that are scalable, compliant, and always audit-ready — helping our customers bring safe products to market faster.

As a Professional Services Consultant you will guide life sciences customers through their digital quality transformation. You will own eQMS implementations end to end, coach customers on quality best practices, and make sure every project delivers measurable value. You will thrive here if you know your way around life sciences regulatory and quality processes, are technically minded, enjoy presenting and training, and communicate with confidence in English.

Key Responsibilities

Lead customer implementation projects end to end, keeping scope, timelines, and quality objectives on track. Lead discovery workshops to map current-state quality processes, capture requirements, and define the target configuration. Partner with customers to configure and optimize Dot Compliance solutions around their business and compliance requirements.

Share best practices and provide strategic guidance across the full project lifecycle. Run training sessions, workshops, and ongoing coaching to build lasting quality management capability on the customer side. Drive user adoption and change readiness, including building and coaching customer super-user and champion networks.

Build and maintain detailed work plans, schedules, estimates, and resource allocations. Track progress, surface risks early, and drive proactive mitigation. Manage multi-site and multi-country rollouts, coordinating stakeholders across regions and time zones. Coordinate internal resources (consultants, technical/Salesforce, Support, R&D) and manage the handover to Customer Success after go-live.

Use AI-powered tools to accelerate customer deliverables — project plans, configuration documentation, and training materials — without compromising accuracy, quality, or compliance. Act as a trusted advisor and build long-term customer relationships that outlast the implementation. Identify opportunities for additional services and module expansion, partnering with Customer Success and Sales to support renewals and account growth.

Contribute to the continuous improvement of Dot Compliance implementation methodology, templates, and accelerators.

Requirements

Qualifications

7+ years in professional services, Customer Success, or project management within the life sciences sector. Strong grasp of regulatory requirements and quality processes across pharma, biotech, and/or medical devices (e.g., ISO 13485, FDA 21 CFR Part 11, 21 CFR Part 820 (QMSR), EU MDR, GxP, EU GMP Annex 11). Experience with eQMS implementation, preferably on Salesforce-based platforms.

Demonstrated ability to manage complex projects and lead cross-functional teams. Bachelor’s degree in science, Engineering, Business Administration, or a related field, or equivalent professional experience. Excellent written and verbal communication in English (German or French a plus). Strong problem-solving, organizational, and stakeholder management skills.

Bonus Points Experience with Dot Compliance or similar cloud-based QMS platforms. Familiarity with Salesforce CRM or Force.com platform. PMP, PRINCE2, or equivalent project management certification.

A+ if you meet these requirements Bonus Points Experience with Dot Compliance or similar cloud-based QMS platforms. Familiarity with Salesforce CRM or Force.com platform. PMP, PRINCE2, or equivalent project management certification.