Service Advisor

Build a career with Bayview! We are seeking a Service Advisor to play a key role in supporting our customers and service team. Reporting to the Service Manager, the Service Advisor is a confident, energetic, CUSTOMER FOCUSED member of the Service department.

The Role:

• Greet and WELCOME customers. Open Repair orders with accurate and thorough information, including the details of the vehicle concerns, to assist with proper diagnosis.
• Verify open warranty recalls or campaigns available for the customer.
• Confirm Warranty eligibility and process the warranty claims.
• Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly.
• Maintain this communication with the customers throughout the repair process, including, the customer’s approval of the repair, an estimate of the cost and an expected time of completion.
• Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders
• Identify possible upcoming Preventative Maintenance services with customers and schedule for them.
• Maintain an organized workspace and adhere to all company policies and procedures.
• May include other administrative duties as assigned by the Service Manager or Foreman.

Requirements:

• Strong computer skills with an emphasis on Windows-based programs and MS Excel & Word.
• Minimum of 3 years Automotive / Truck dealership experience.
• Excellent Customer Service Skills with the ability to prioritize and focus in a fast-paced environment
• Cooperative and team-oriented personality with a professional positive attitude.

We offer a comprehensive benefits package including:

• Health & dental
• RRSP shared contribution
• Boot allowance
• Paid training
• Competitive hourly rates.

We are an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without discrimination.