Customer Success Specialist, Renewable Energy Software

The Customer Success Specialist drives retention, renewals, and expansion across UL Solutions’ renewable digital software portfolio, including Openwind, Windnavigator, Windographer, HOMER Front, the Renewable Asset Monitoring Platform (RAMP), and wind resource data. Working with Customer Success, Sales, and subject matter experts, this role serves as a trusted customer advocate, manages competing priorities in a high-volume environment, and supports sustainable customer relationships and recurring revenue growth.

Manage the end-to-end renewal process for the renewable digital software portfolio, prioritizing accounts by renewal date, annual recurring revenue, customer health, and risk. Engage customers well before subscription expiration, review usage and subscription history, assess risks, and recommend renewal options aligned with current and future needs.

Prepare renewal quotes and coordinate their approval, execution, and processing in accordance with UL Solutions policies and procedures. Handle standard renewals independently and engage senior or cross-functional resources for complex or non-standard agreements. Maintain accurate customer activities, risks, opportunities, forecasts, and renewal information in CRM and customer success systems.

Identify qualified expansion opportunities, including additional users, software, data offerings, and complementary renewable solutions. Collaborate across Customer Success, Sales, Product, Finance, Legal, and technical teams to resolve customer needs and deliver a coordinated experience. Share customer insights and market feedback with relevant teams and participate in customer events, departmental meetings, and industry groups as required.

Perform other duties as directed. Required: Bachelor’s degree or equivalent relevant experience. Excellent written, verbal, presentation, relationship-management, and organizational skills; strong English proficiency is required. Analytical, detail-oriented approach with the ability to manage multiple priorities in a deadline-driven environment.

Proficiency in Microsoft Office, including Excel, and experience using CRM software. Preferred: One to two years of experience in renewals, sales, account management, customer success, sales operations, or a related customer-facing B2B software role. Working knowledge of SaaS business models, including annual recurring revenue, subscriptions, pricing, discounts, and contract terms.

Experience with quoting, forecasting, contract management, or customer success tools. Self-motivated, adaptable, and interested in developing commercial and negotiation expertise.

Nice to have

Experience with renewable energy digital solutions and B2B SaaS renewals. Experience working with senior customer contacts and cross-functional teams. Demonstrated success supporting software retention, renewals, adoption, or account growth.