Customer Experience Coordinator-The Westin Beach Resort Fort Lauderdale

Position Overview

The Customer Experience Coordinator will act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience. This position will report to Director, Event Technology.

Key Job Responsibilities

Customer Contact

• Acknowledge and interact with customers while maintaining a pleasant and professional image.

• Build relationships with customers to establish trust and open communication.

• Pro-actively identify potential issues and provides solutions to client&